Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times for food, both in the drive-thru and inside the restaurant.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
Several customers noted that the food was often cold, stale, or poorly prepared, with complaints about the freshness and taste.
Customer Service
Feedback indicated a lack of friendliness and professionalism among staff, with some customers feeling dismissed or ignored.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.
BP
BD Pershing
Dec 29, 2025
2.0
Came in for a delivery, customer said they have missed items before. Got permission to double check for them and found they again forgot. The night shift wanted to argue when items were clearly missing.
GS
Gregory Sprock
Dec 29, 2025
4.0
They are out of McRibs :-(
BB
Bama990
Dec 20, 2025
1.0
I ordered my food at 7:24pm in the drive thru. I got asked to pull into a reserved spot. I went inside at 7:48pm. To ask about my food, it took 31 mins from the time I paid for my food to the time I received my food.
CR
christine rigney
Dec 18, 2025
5.0
No problems, i wish breakfast was later or put breafast sandwitch on all day menu
JJ
jesse
Nov 25, 2025
1.0
I’ve given this McDonald’s location more than enough chances, but my most recent visit finally pushed me to leave a review. The service and food quality here have been consistently disappointing, and this last experience was the worst yet.
I placed a mobile order at 2:32 PM. The moment I pulled into the parking lot, the order was abruptly canceled for no reason. I had to re-place the order at 2:42 PM once I parked. The restaurant wasn’t busy at all—hardly any cars, no lines—so the cancellation and delay made zero sense.
Despite the lack of customers, I ended up waiting over 10 minutes for my curbside order. When an employee finally brought it out, they handed me the bag without a single word. No greeting, no apology for the wait—just dropped the food into my hands and walked off.
By the time I got home, every item in the bag was ice cold. Not lukewarm—cold. After waiting that long, there’s no reason the food should have tasted like it had been sitting out forever.
To make things worse, the rest of my family’s food was just as bad.
• My dad’s burgers tasted like they were days old.
• My mom’s fries were stale, and her drink was basically straight syrup.
This isn’t just one mistake or an off day. This is the level of quality we keep getting from this location, and it’s honestly unacceptable.
I even reached out to McDonald’s Customer Care with a detailed explanation of everything that happened, and the response I got back was a generic copy-and-paste apology that didn’t address anything I said. It felt dismissive and made it clear that the concerns weren’t being taken seriously.
I don’t expect fine dining from McDonald’s, but I do expect hot food, basic quality control, and at least some level of customer service. This location manages to miss the mark every single time.
Until significant improvements are made, I won’t be returning—and I recommend others avoid this location as well.
What are the operating hours for McDonald's at 12705 Jefferson Ave, Newport News?
McDonald's is open 24 hours a day, seven days a week.
When is the drive-thru open at this McDonald's location?
The drive-thru is open 24/7, every day of the week.
What delivery services does this McDonald's provide?
They offer curbside pickup, delivery, same day delivery, and no-contact delivery services.
How can I order from this McDonald's online?
You can order online through their delivery site at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
What payment methods are accepted at McDonald's in Newport News?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's features a 24/7 drive-thru service for your convenience.
Are there any nearby places I can visit after dining at McDonald's?
Yes, nearby options include Mission BBQ for American-style barbecue and Yummy Crab House for seafood, both great for additional dining experiences.
Which nearby shops could I check out before or after visiting McDonald's on Jefferson Ave?
You could visit Jefferson Crossing shopping center or Goodluck Menswear for men's clothing and hats.
Are there nearby services that might be helpful to customers visiting McDonald's?
Nearby services include Langley Federal Credit Union for financial services and Direct Auto Insurance for auto insurance needs.
How can visiting nearby locations help customers find McDonald's?
Nearby landmarks like Krispy Kreme and Treetop Academy can help you locate McDonald's easily since they are well-known local spots close to the restaurant.