McDonald's

3.3
1970 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12705 Jefferson Ave, Newport News, VA
23602, United States

Hours

Reviews

3.3
1,970 reviews
5 stars
588
4 stars
400
3 stars
385
2 stars
189
1 star
408

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Several customers noted that the food was often cold, stale, or poorly prepared, with complaints about the freshness and taste.

Customer Service

Feedback indicated a lack of friendliness and professionalism among staff, with some customers feeling dismissed or ignored.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.
  • BP
    BD Pershing
    Dec 29, 2025
    2.0
    Came in for a delivery, customer said they have missed items before. Got permission to double check for them and found they again forgot. The night shift wanted to argue when items were clearly missing.
  • GS
    Gregory Sprock
    Dec 29, 2025
    4.0
    They are out of McRibs :-(
  • BB
    Bama990
    Dec 20, 2025
    1.0
    I ordered my food at 7:24pm in the drive thru. I got asked to pull into a reserved spot. I went inside at 7:48pm. To ask about my food, it took 31 mins from the time I paid for my food to the time I received my food.
  • CR
    christine rigney
    Dec 18, 2025
    5.0
    No problems, i wish breakfast was later or put breafast sandwitch on all day menu
  • JJ
    jesse
    Nov 25, 2025
    1.0
    I’ve given this McDonald’s location more than enough chances, but my most recent visit finally pushed me to leave a review. The service and food quality here have been consistently disappointing, and this last experience was the worst yet. I placed a mobile order at 2:32 PM. The moment I pulled into the parking lot, the order was abruptly canceled for no reason. I had to re-place the order at 2:42 PM once I parked. The restaurant wasn’t busy at all—hardly any cars, no lines—so the cancellation and delay made zero sense. Despite the lack of customers, I ended up waiting over 10 minutes for my curbside order. When an employee finally brought it out, they handed me the bag without a single word. No greeting, no apology for the wait—just dropped the food into my hands and walked off. By the time I got home, every item in the bag was ice cold. Not lukewarm—cold. After waiting that long, there’s no reason the food should have tasted like it had been sitting out forever. To make things worse, the rest of my family’s food was just as bad. • My dad’s burgers tasted like they were days old. • My mom’s fries were stale, and her drink was basically straight syrup. This isn’t just one mistake or an off day. This is the level of quality we keep getting from this location, and it’s honestly unacceptable. I even reached out to McDonald’s Customer Care with a detailed explanation of everything that happened, and the response I got back was a generic copy-and-paste apology that didn’t address anything I said. It felt dismissive and made it clear that the concerns weren’t being taken seriously. I don’t expect fine dining from McDonald’s, but I do expect hot food, basic quality control, and at least some level of customer service. This location manages to miss the mark every single time. Until significant improvements are made, I won’t be returning—and I recommend others avoid this location as well.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 12705 Jefferson Ave, Newport News?

McDonald's is open 24 hours a day, seven days a week.

When is the drive-thru open at this McDonald's location?

The drive-thru is open 24/7, every day of the week.