Brand Certified
McDonald's
3.3(1974 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
12705 Jefferson Ave, Newport News, VA
23602, United States
Certified by McDonald's • Mar 01, 2026
(757) 833-3459
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,974 reviews
5 stars
595
4 stars
400
3 stars
383
2 stars
190
1 star
406
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for food, both in the drive-thru and inside the restaurant.
Food Quality
Many reviews highlighted issues with food quality, including cold meals, incorrect orders, and stale items.
Customer Service
There were numerous complaints about rude or inattentive staff, with some customers feeling ignored or disrespected.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and poor overall cleanliness.
Mixed Experiences
While many customers had negative experiences, a few noted good service and fresh food, indicating inconsistency.
- BBBronxGawd1 day ago5.0Typical Mickey Ds
- AKAnoose KillmoreFeb 12, 20261.0Coming here anytime after 11pm and you'll be stuck waiting 30 minutes for a basic meal. It's always the same people that decide to take a break from work just because it's dark outside.
- SPShiree Lackland PickettJan 20, 20262.0Waited almost 20 minutes for a $6 bag, they forgot they pulled cars. I tried to use the link it doesn't work unless you have a case number
- JGJorge GutierrezJan 16, 20261.0Bad attention everyone sees you and ignores you, they don't have 0 star service for this restaurant what a lack of respect to come to this place
- BPBD PershingDec 29, 20252.0Came in for a delivery, customer said they have missed items before. Got permission to double check for them and found they again forgot. The night shift wanted to argue when items were clearly missing.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website