Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,951 reviews
5 stars
582
4 stars
397
3 stars
384
2 stars
187
1 star
401
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers reported long wait times, particularly in the drive-thru, with some stating it took over 20 minutes to receive their orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and food not prepared as requested.
Food Quality
Feedback indicated a decline in food quality, with complaints about cold food, poorly prepared items, and unsatisfactory taste.
Staff Attitude
Customer service experiences varied, with some praising friendly staff while others reported rudeness and lack of professionalism.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors.
- FPFelicia PartlowNov 16, 20254.0The food is over priced. $6 for a fish sandwich. Not the meal, just the sandwich.
- DPdanielle pattersonNov 15, 20252.0Like before, ice cream machine not working.
- ISice fox truck spottingNov 12, 20253.0I had to wait 20 minutes from my food Because they were goofing around back there in the kitchen this one needs more people really but if you are hungry i would go here but go at a certain time when it's not busy!
- JLJan LeeNov 9, 20255.0Usually never a line when I go which makes my worried that the food isn't gonna be fresh. However, it's been on point here lately.
- NGNathan GSep 18, 20255.0My favorite McDonald’s and the manager there named Mrs P is the greatest person in the world besides Jesus!! Thanks, McDonald’s. Oh, and the food is always fresh at this location.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 12705 Jefferson Ave, Newport News?
McDonald's is open 24 hours a day, seven days a week.
When is the drive-thru open at this McDonald's location?
The drive-thru is open 24/7, every day of the week.
What delivery services does this McDonald's provide?
They offer curbside pickup, delivery, same day delivery, and no-contact delivery services.
How can I order from this McDonald's online?
You can order online through their delivery site at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
What payment methods are accepted at McDonald's in Newport News?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's features a 24/7 drive-thru service for your convenience.
Are there any nearby places I can visit after dining at McDonald's?
Yes, nearby options include Mission BBQ for American-style barbecue and Yummy Crab House for seafood, both great for additional dining experiences.
Which nearby shops could I check out before or after visiting McDonald's on Jefferson Ave?
You could visit Jefferson Crossing shopping center or Goodluck Menswear for men's clothing and hats.
Are there nearby services that might be helpful to customers visiting McDonald's?
Nearby services include Langley Federal Credit Union for financial services and Direct Auto Insurance for auto insurance needs.
How can visiting nearby locations help customers find McDonald's?
Nearby landmarks like Krispy Kreme and Treetop Academy can help you locate McDonald's easily since they are well-known local spots close to the restaurant.