McDonald's

3.1
1581 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15484 Warwick Blvd, Newport News, VA
23608, United States

Hours

Reviews

3.1
1,581 reviews
5 stars
422
4 stars
306
3 stars
274
2 stars
190
1 star
389

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently complained about cold, poorly prepared food, including items being undercooked or missing components.

Cleanliness

Several reviews noted unsanitary conditions in the restaurant, including dirty tables and unkempt areas.

Staff Attitude

Mixed feedback on staff demeanor; while some praised friendly service, many others reported rude and unprofessional behavior.

Operational Issues

Customers experienced issues with order accuracy and long wait times, often exacerbated by understaffing and disorganization.
  • AR
    Ave Ren
    6 days ago
    1.0
    They might as well shut the store down.
  • TF
    Trinity Franklin
    Nov 17, 2025
    1.0
    Went here for my hour lunch break and didn’t order much, they tell us to pull into a handicap spot because all the other spots had cars pull up. we’re waiting and seeing people get their food, we wait some more and people who order after us were getting their food. finally it occurred that they had handed the wrong person our order. my friend tried to go inside to see what was up with the order. he waited 10 minutes cause no one was at the front counter. someone finally walked up and said they’re bagging it. 10 more minutes and still no word so i call him and tell him we’re gonna get a refund through the drive thru. we pull up to the second window and they’re telling us they already handed it out so they lied about bagging our order. the manager on duty today was sweet but overall this place was horrible today. maybe if you stop pulling up a million cars up then you wouldn’t be confused on which orders which. just horrible service all around and didn’t even get to eat on my lunch. i’ve never had a problem with a fast food restaurant ever and this mcdonald’s was the first. please consider this as your last choice
  • AW
    Alicia Wilson
    Nov 17, 2025
    1.0
    New to the area last time I will ever go to this location. Undercooked, unseasoned fries, horrible service and was told it was McDonald's standard been a customer for over 30 years, Im not sure what standard they going by-But NOT ANOTHER DOLLAR OF MINE WILL BE PUT IN THAT BUSINESS- HORRIBLE!!!
  • BS
    Branson selby
    Oct 26, 2025
    3.0
    It’s alright for ultra processed food kinda something I’ve had since I’ve been little not something to eat very often every once in awhile
  • CW
    Carter Whitaker
    Oct 18, 2025
    1.0
    This is by far the worst McDonald’s I’ve ever had the displeasure of going to. The workers are beyond rude and obnoxious. After the app said my order was ready, it took them 15 minutes after that to make it. When I asked kindly for an update, they scoffed at me and didn’t say anything. They also didn’t put any lettuce on my chicken sandwiches. Milkshake was already melted and the sandwiches cold, so I’m guessing it was all just sitting there while I was waiting too. Worst restaurant experience of my life I wouldn’t go back if I was dying of hunger.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 15484 Warwick Blvd, Newport News?

McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services including same-day and no-contact delivery.