Brand Certified
Krispy Kreme
4.1(1592 reviews)
Certified by Krispy Kreme • Mar 01, 2026
Business Details
12648 Jefferson Ave, Newport News, VA
23602, United States
Certified by Krispy Kreme • Mar 01, 2026
(757) 875-0260
Certified by Krispy Kreme • Mar 01, 2026
https://site.krispykreme.com/va/newport-news/12648-jefferson-ave
Certified by Krispy Kreme • Mar 01, 2026
About
Certified by Krispy Kreme • Mar 01, 2026
Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Newport News.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Krispy Kreme • Mar 01, 2026
Hours
Certified by Krispy Kreme • Mar 01, 2026
Reviews
4.1
1,592 reviews
5 stars
1,003
4 stars
242
3 stars
103
2 stars
68
1 star
176
What are people saying?
AI-generated from recent customer reviews
Stock Availability
Customers frequently reported that the store was out of stock on popular donut varieties, including glazed donuts, leading to disappointment.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and unfulfilled online orders.
Operational Hours
Numerous customers expressed frustration over inconsistent operating hours, with the store often being closed or not honoring advertised hours.
Product Quality
While some customers enjoyed the donuts when available, others noted a decline in quality and freshness, with complaints about stale or poorly made donuts.
- DDdws3 days ago2.0Took the 18 min drive from my home to find this location closed around 7:40 this AM. No cars, no lights. Went to nearby Dunkin Donuts instead.
- RSRaychel Spencer6 days ago1.0How are you a donut shop and at 7:30 don’t have anything but regular glaze ready! I was told wouldn’t be ready until 8:30!!!! You open at 6:00am. The floors were gross and stick.
- MRMarlon RingoFeb 22, 20261.0Will not be returning. Not sure what's going on at this Krispy Kreme but it lasks supervision. Drove by today only to find a sign saying they were temporarily closed till 4pm. No explanation. Not sure how long it's been closed. Saw earlier review that had the same situation occur before. Bought a dozen donuts only to get home to find them small, crusty, and hard. Rather than provide the "canned" response, I expect more as there is clearly a systemic issue at this location. Corporate needs to get involved and a response on what is being fixed needs to be provided.
- MMMichael MunozFeb 14, 20261.0Been in drive thru line for over 30 mins now. Lobby is closed and service is super slow.
- MHMicah HFeb 14, 20261.0Lobby "temporary" closed (for months now). Drive through took over 45 minutes. They didn't even have basic donut options available for purchase at 830am. What a waste of time and terrible experience. I will not be back.
Frequently Asked Questions About Krispy Kreme
What are the regular operating hours for Krispy Kreme in Newport News?
Krispy Kreme Newport News is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays.
When is Krispy Kreme's delivery service available?
Delivery is available daily from 6:15 AM to 9:45 PM, except on Fridays and Saturdays when it extends until 10:45 PM.
What are the drive-through hours at Krispy Kreme Newport News?
The drive-through is open daily from 6:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.
Can I pick up my order at Krispy Kreme, and if so, during what hours?
Yes, order pickup is available daily from 6:00 AM to 9:45 PM, extending to 10:45 PM on Fridays and Saturdays.
Does Krispy Kreme Newport News offer coffee and breakfast options?
Yes, they serve coffee, iced coffee, and breakfast options including donuts and other sweet treats.
What payment options are accepted at Krispy Kreme Newport News?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is there parking available at Krispy Kreme Newport News?
Yes, the location offers free street and free lot parking for customers.
Are there any nearby places to visit before or after enjoying Krispy Kreme?
Yes, you can visit Rock-Ola Cafe for burgers, or Mission BBQ for American barbecue, both located nearby and offering great dining options.
What fitness and wellness centers are close to Krispy Kreme Newport News?
Nearby wellness centers include Riverside Sport Physical Therapy, Riverside Wellness & Fitness, and Full Circle Kung Fu for martial arts training.
If I’m traveling, where can I rent a car near Krispy Kreme Newport News?
Thrifty Car Rental is close by, providing convenient options for your travel needs.
Brand Certified Facts from Krispy Kreme
This information is certified by Krispy Kreme and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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