Krispy Kreme

4.2
1543 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert Shop
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Newport News.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
12648 Jefferson Ave, Newport News, VA
23602, United States

Hours

Reviews

4.2
1,543 reviews
5 stars
993
4 stars
235
3 stars
101
2 stars
63
1 star
151

What are people saying?

AI-generated from recent customer reviews

Order Fulfillment

Frequent issues with fulfilling online orders, including being out of stock on popular items like glazed donuts.

Customer Service

Mixed reviews on staff behavior; some customers reported rudeness and lack of attention, while others praised friendly service.

Store Hours

Customers consistently frustrated with inconsistent store hours, often finding the location closed earlier than advertised.

Product Quality

While many customers enjoyed the donuts, there were complaints about stale or cold donuts, especially when the 'Hot Now' sign was on.

Cleanliness

Concerns raised about cleanliness and sanitation, including reports of flies near the donuts and messy coffee stations.
  • FW
    Forest Woxman
    Nov 16, 2025
    1.0
    Drove 2 hours out of the way on multiple days to get food that showed in stock online to then get to the location for them to be out. I placed my order ahead of time, so I could get the donuts I wanted. I have a rewards account with my phone number attached if the food isn't in stock either update your web selection or notify someone so they don't waste their time, Cancelled my order, at this rate I'm done with Krispy Kreme due to this location, also the Hot-light was not on at the advertised time, maybe corporate needs to get notified.
  • SM
    Steve Menefee
    Nov 12, 2025
    1.0
    This location needs to be closed down. The last 2 times that I have stopped by this location, they didn't have any doughnuts to choose from. How do you not have any doughnuts between 4pm and 7pm. I will definitely not be patronizing this location again.
  • SB
    Samantha Brooks
    Nov 11, 2025
    1.0
    Have purchased a dozen donuts online through a third party app called TooGoodToGo three times now with the store never being open at 8:30 pm despite store hours posted saying open until 10pm. Online ordering is also enabled on line through their own website as well as uber eats. If the store isn’t open, they shouldn’t be open to ordering.
  • RD
    rob dom
    Oct 26, 2025
    2.0
    Came in at 745 on a Sunday. I was worried that there was going to be low stock since it was a Sunday morning in the heart of Jesus Country. To my surprise, there was plenty. The two workers were melancholy. No a single "good morning" or "welcome to Krispy Kreme". Ive worked in the food industry, and who knows what time their shift started so ill give them the benefit of the doubt. Maybe they are tired? My memories of KK has always been warm doughnuts. The kind that melt in your mouth. I was excited when I put that first chocolate iced custard filled in my mouth. Bit in aaaaaaannnnnddddd the doughnut and custard were cold. To the franchise owners, if you read this; looks like its a serious investment to open a KK. Based on my experience and what im reading in other reviews, I recommend you get a professional in house to raise your standards. I dont see a reason to go back with all the other shops in the area.
  • DG
    David Gerke
    Oct 25, 2025
    1.0
    Ridiculious. This location seems to not make enough doughnuts, or any when they run out. They open at 6am, and by 7:30 they were out of the halloween dozen. This happend two weekends in a row. It's also the same two people working, who are very rude and so quick to tell you no. I thought doughnuts were made all day, hint the red light??? This location needs to be visited by managment or something. Glad I'm not the only on experiencing this

Frequently Asked Questions About Krispy Kreme

What are the regular operating hours for Krispy Kreme in Newport News?

Krispy Kreme Newport News is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays.

When is Krispy Kreme's delivery service available?

Delivery is available daily from 6:15 AM to 9:45 PM, except on Fridays and Saturdays when it extends until 10:45 PM.