Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Newport News.
Customers frequently reported that the location was often out of donuts or had very limited options available.
Service Quality
While some staff were noted as friendly and helpful, many reviews highlighted poor customer service, including rudeness and lack of communication.
Operational Issues
Numerous customers experienced issues with the store being closed during advertised hours, leading to frustration and wasted trips.
Product Quality
The quality of donuts was inconsistent, with some customers noting that they were not fresh or did not match the advertised offerings.
JB
Joseph Butler
Jan 2, 2026
2.0
This place gives Jefferson Ave a bad name. And if you’re from around here you know that’s not good. I can’t believe I’m saying this but if you’re in the mood for donuts nearby go to a double-D spot or preferably a local joint if one exists.
TN
Theresa N.
Dec 30, 2025
4.0
Went on a Sunday afternoon and the place was pretty quiet, but they didn’t have a lot in stock. The staff was okay, friendly enough, but it felt more like grab what you want and go rather than a welcoming experience. The donuts themselves were fine, nothing special, but if you’re just looking for a quick treat, it works.
KD
kelley dirom
Dec 26, 2025
1.0
Wait in line for 30 minutes only to receive donuts that looked like someone stuck their fingers into the cream centers. Brick hard and a total disappointment. Dining room is closed and drive-thru employee seemed bothered to have customers.
MS
Matt Slaughter
Dec 23, 2025
1.0
Waited in drive thru for 9 minutes with no acknowledgment, pulled to window and they were out of everything, not the first time either, judging by the reviews on here, this is not a rare occurrence and should be brought to the franchise owners attention and the only reply I see is “thank you for bringing it to our attention” they have failed to improve anything!!!
AF
A. Franklyn
Dec 11, 2025
1.0
0⭐️
I do catering for work monthly.
I ordered about… 60-75 BOXES OF A DOZEN DONUTS for a big Christmas work event. 60-75 dozen. Yes that is a big order. But also, yes they have done this order for us more than one time before.
So the day of the event, I am BUSY. I got the text saying our order is confirmed.
I show up an hour and a half before we’re supposed to hand out these donuts at the event, and the lobby is closed. I assume maybe they closed to finish our large order. So I drive thru the drive thru and tell them I’m there to pickup a catering order. And they have me park the car again (I did initially and they told me to take the drive thru), then a guy came out and said our order was cancelled, someone was supposed to contact me.
So I check the phone and they sent me an email at 3pm saying our order is cancelled. I’m picking up the order at 4pm. How does that make sense?
He said he would make as many boxes of a dozen that he could make in like 30mins. So I got 7 dozen. Again… I ordered like 60-75 boxes of a dozen donuts, I got 7.
Catering really does change your whole view of specific restaurants. So I will never buy Krispy Kreme again.