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Jimmy John's

3.7
(310 reviews)
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Business Details

12080 Jefferson Ave, Newport News, VA
23606, United States
(757) 369-8947
https://locations.jimmyjohns.com/va/newportnews/sandwiches-2568.html

About

Sandwich Restaurant

Location

Jimmy John's
12080 Jefferson Ave, Newport News, VA
23606, United States

Hours

Reviews

3.7
310 reviews
5 stars
152
4 stars
50
3 stars
36
2 stars
15
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, with many experiences taking longer than expected for both in-store and delivery orders.

Food Quality

While some customers enjoyed the food, there were consistent complaints about the portion sizes and quality, particularly regarding the amount of meat in sandwiches.

Staff Friendliness

Feedback on staff was mixed; while some praised friendly service, others noted rudeness and lack of attentiveness.

Order Accuracy

Several customers experienced issues with incorrect orders, including missing items and incorrect sandwich preparations.

Cleanliness Concerns

There were mentions of unsanitary conditions and a lack of attention to cleanliness in the restaurant.
  • SS
    susan s
    Feb 24, 2026
    1.0
    Bread is sometimes burnt n flakes. Do not like hard bread for my sub. This is a cold sub not toasted
  • CJ
    Cayden Jackson
    Jan 25, 2026
    4.0
    3.5/5 Decent, but not the best Jimmy John's location in my experience. The Spicy East Coast Italian was good, but I thought they were a bit skimpy on the meat and hot peppers.
  • SS
    SALT
    Dec 19, 2025
    1.0
    Ordered food and they did not give me the food and took my money and did nothing for me
  • MS
    Mark Sawyer
    Nov 16, 2025
    5.0
    Very friendly staff and delicious subs!
  • NT
    Nathalie Turner
    Sep 21, 2025
    5.0
    I’ve been ordering from here to cater for events for 2 years now, and they have always gone above and beyond to give quality food service 👌🏼
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Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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