Jimmy John's

3.7

307 reviews

Business Details

Sandwich Restaurant

Jimmy John's

12080 Jefferson Ave, Newport News, VA

23606, United States

Monday11:00 AM - 9:00 PM

Tuesday11:00 AM - 9:00 PM

Wednesday11:00 AM - 9:00 PM

Thursday11:00 AM - 9:00 PM

Friday11:00 AM - 9:00 PM

Saturday11:00 AM - 9:00 PM

Sunday11:00 AM - 9:00 PM

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3.7

307 reviews

5 stars

151

4 stars

3 stars

2 stars

1 star

AI-generated from recent customer reviews

Customer experiences with staff are mixed, with some praising friendly service while others report rudeness and lack of attention.

The food is generally well-received, but there are complaints about inconsistency in portion sizes and preparation.

Many customers experienced long wait times for delivery, contradicting the 'freaky fast' promise.

The restaurant is noted for being clean, but there are concerns about food handling practices.

There are significant complaints regarding customer service, particularly in handling issues and responsiveness.

SS
SALT
Dec 19, 2025
1.0
Ordered food and they did not give me the food and took my money and did nothing for me
MS
Mark Sawyer
Nov 16, 2025
5.0
Very friendly staff and delicious subs!
NT
Nathalie Turner
Sep 21, 2025
5.0
I’ve been ordering from here to cater for events for 2 years now, and they have always gone above and beyond to give quality food service 👌🏼
LH
Laura Hall
Sep 14, 2025
5.0
Delicious food. On time for pick up.
SK
Sara Koeck
Jul 20, 2025
5.0
I have ordered a few catering orders from the Jefferson Ave. location, it has been timely, well put together and everyone has raved about the sandwiches! The manager went above and beyond to help bring my large order to my car. Best service!!!