Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 12515 Jefferson Ave. in Newport News is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
651 reviews
5 stars
399
4 stars
146
3 stars
56
2 stars
24
1 star
26
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for being delicious and fresh, although some noted inconsistencies in taste and quality.
Customer Service
While many reviews highlighted friendly and helpful staff, there were significant complaints about rude service and poor handling of order issues.
Pricing
Numerous customers expressed concerns about high prices, feeling that the cost did not justify the food quality or portion sizes.
Cleanliness
The restaurant was frequently described as clean, with well-maintained dining areas and bathrooms.
Temperature Issues
Several customers mentioned that the dining area was too cold, impacting their overall dining experience.
- GGGabrielNov 5, 20255.0Five guys is a kind expensive, and their fries are kinda soggy some times, but this place was absolutely bangin'. Best burger and fries I've had at any five guys. Super clean store, friendly staff, they had some kind hiring event going on and trying to balance work with that kinda stuff is hard. 10/10
- RKRoy KidwellOct 24, 20254.0It was so cold inside. The ac was turned up way too high!
- TTTylerOct 22, 20255.0Clean, bright, and nice staff. The food was great, as always.
- SLSamy LeighOct 20, 20255.0Excellent burgers and fries!
- MNMichael NoehlOct 13, 20255.0Delicious
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 12515 Jefferson Ave. in Newport News accept reservations?
No, Five Guys at this location does not accept reservations.
What are the operating hours for Five Guys in Newport News?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Is delivery available from Five Guys in Newport News?
Yes, delivery is available every day from 11:00 AM to 9:30 PM, and orders can be placed online.
Can I customize my burger and milkshake at Five Guys?
Yes, you can customize your burger from over 250,000 combinations and choose from over 1,000 milkshake options.
What types of payment does Five Guys in Newport News accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Five Guys offer gluten-free options and how sensitive is cross-contamination?
Buns and some condiments contain gluten, but sandwiches can be ordered without buns using wraps or bowls. Although staff tries to avoid cross-contamination, there is always a risk. Please check the allergen information for details.
Is there outdoor seating and is the restaurant wheelchair accessible?
Yes, Five Guys has outdoor seating and offers wheelchair-accessible entrance, parking, seating, and restrooms.
Where can I find Five Guys in Newport News if I'm visiting nearby shopping centers?
Five Guys is located near Jefferson Marketplace, making it convenient for shoppers to grab a meal before or after shopping.
What nearby food options are available around Five Guys in Newport News?
Nearby dining includes Firehouse Subs for sandwiches, Donatos Pizza for pizza lovers, and sweetFrog Premium Frozen Yogurt for desserts.
How can nearby public services like US Navy Enlisted Recruiting and Navy Recruiting Station Denbigh be useful when visiting Five Guys?
If visiting the nearby recruiting offices, Five Guys at 12515 Jefferson Ave. is a convenient spot to enjoy a meal during your visit or consultation.