Brand Certified
Dunkin'
3.3(257 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
12259 Hornsby Lane, Newport News, VA
23602, United States
Certified by Dunkin' • Mar 01, 2026
(757) 249-0371
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Newport News, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.3
257 reviews
5 stars
109
4 stars
26
3 stars
27
2 stars
22
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly staff, many reported rude service and poor customer interactions.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Speed of Service
The drive-thru service was frequently criticized for being extremely slow, with long wait times reported consistently.
Product Quality
Several customers expressed disappointment with the quality of food and drinks, citing stale items and incorrect preparations.
Mobile Ordering Issues
Customers experienced problems with mobile orders, including items being unavailable and delays in service.
- NSNeale SimmonsJan 9, 20265.0I come to this Dunkin 2-3 times a week, using the mobile app. They always greet me well, and they’re the only coffee spot in the area that makes my coffee exactly how I enjoy it. Today (1/9) I came around 330 with my dog, at the window the individual greeted me by name (I should’ve caught their name but I didn’t, but they had short dark hair), had my coffees ready, and when they saw my dog, they offered me a couple plain munchkins for my pup. This whole interaction stuck out to me in a really nice way, and as someone who already comes to this Dunkin often, it reaffirmed why I do so! So, thanks! And great job to yall.
- MDMaria DeleonJan 4, 20265.0They make the perfect Dunkal latte And coffee
- TBTabatha B. BurwellDec 3, 20251.0Seriously, why and how they’re still open amazes me. The machine they use for ALL of their frozen beverage options has been down for the last 4 months!!! I’m not even exaggerating sadly. I work right across the street and they’re always running on E. For it to be a franchise location I’m not sure how they get away with not having half of the menu items they advertise or are supposed to have. Then if you need a refund they can’t even do that- only a gift card- even when they don’t have something you ordered. Sadly.. it sucks because it’s so convenient but it’s truly a horrible location.
- DLDarlene LinaresNov 30, 20251.0Waited at curbside for 20 minutes while they serviced everyone in the drive thru and no one came out.
- MMMrsJonesNov 18, 20255.0Been wanting to try them and when I went thru the drive thru,the staff is so friendly
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Newport News, VA?
Dunkin' in Newport News, VA is open daily from 5:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What can I expect on the Dunkin' holiday menu right now?
You can try the new Cookie Butter Cloud Latte, the returned Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher this holiday season.
How can I order ahead for a fast grab and go experience at Dunkin'?
You can order ahead using the Dunkin' mobile app for a quick and convenient pickup experience.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch meals.
What are some of the specialties Dunkin' offers?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Does Dunkin' have a drive-thru at this location?
Yes, this Dunkin' location includes a drive-thru for convenient service.
Where can I find a coffee shop near Dunkin' in Newport News?
Nearby coffee shops include the other Dunkin' location, Starbucks, and The Coffee Bean & Tea Leaf, all of which offer great coffee options.
What other dining options are close to Dunkin' in Newport News?
Nearby dining options include Waffle House for breakfast and brunch, Red Robin Gourmet Burgers and Brews for burgers, and Pho 79 Vietnamese Restaurant for Asian cuisine.
Are there any hotels near Dunkin' that customers can stay at?
Yes, customers can find nearby hotels such as Residence Inn by Marriott Newport News Airport and Hampton Inn & Suites Newport News (Oyster Point) for convenient lodging.
Brand Certified Facts from Dunkin'
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Certified March 01, 2026Yext Knowledge Graph
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