Dunkin'

3.2
170 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Newport News, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
15488 Warwick Boulevard, Newport News, VA
23608, United States

Hours

Reviews

3.2
170 reviews
5 stars
72
4 stars
18
3 stars
7
2 stars
13
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned issues with food quality, such as tough sandwiches, burnt bagels, and incorrect items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and bathrooms, impacting their overall experience.

Staff Attitude

While some customers praised friendly staff, many others reported unprofessional behavior and lack of training among employees.

Management Issues

Numerous reviews highlighted poor management and training, leading to disorganization and inefficiency in service.
  • QB
    Q B
    Nov 15, 2025
    1.0
    With employees who don’t know how to make coffee and everything here, this place gonna be closing soon
  • MR
    Megan Roland
    Nov 1, 2025
    1.0
    Ordered a sourdough sandwich almost yanked a tooth out trying to eat my sandwich it was so bad I gave it to my dog and she had trouble eating the sandwich she even walked away from it it was so tough and the bacon was not fully cooked
  • BB
    BronxGawd
    Oct 22, 2025
    5.0
    Fast friendly service
  • BW
    Brandon Wallace
    Oct 17, 2025
    1.0
    My wife had a horrible experience just trying to get someone to take her order. When an employee finally did come to the counter, he rolled his eyes at her, took her order, did not give her a receipt, then walked away to the back. Another employee who was on a personal call came inside, made the drinks wrong, then told her they couldn’t fix them because she didn’t have a receipt. My frozen coffee was also sour and I had to throw it away.
  • TT
    TERRY TIBBSGriffin
    Oct 1, 2025
    1.0
    I picked a delivery up for door dash 10/1/2025 at 10a.m.. I went to the restroom before I picked my order up and the bathroom was filthy the trash was running over poop was splattered up against the toilet. The trash was over running onto the floor. I went back out and told the employees at the bathroom was really dirty I also noticed the restaurant floor itself was not clean. A short brown skin young lady with long braids and big hips said to me just like y'all want to go home so do we. Clearly the restaurant floors nor the bathroom have been cleaned the night before. I don't think I will be eating at this dunkin' donuts.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 15488 Warwick Boulevard, Newport News, VA?

Dunkin' is open daily from 5:00 AM to 8:00 PM.

What types of meals does Dunkin' serve at this location?

Dunkin' serves breakfast, brunch, and lunch.