Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Newport News, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.2
383 reviews
5 stars
131
4 stars
53
3 stars
48
2 stars
46
1 star
105
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and inconsistent drink preparation.
Customer Service
Feedback on staff interactions was mixed; while some customers praised friendly service, many others experienced rudeness and lack of acknowledgment.
Product Quality
Several customers complained about food quality, including stale donuts and poorly made drinks, indicating a decline in overall product standards.
Management Issues
Reviews pointed to poor management and training, with staff often appearing overwhelmed or untrained, leading to operational inefficiencies.
- KDKatie DealOct 19, 20252.0I am leaving two stars because the young woman that had to deal with the situation that I’m sure her managers put her in was very kind. I ordered a drink that requires espresso on the app. Only to be informed upon arriving that they are out of beans. How does a coffee shop run out of espresso beans? I felt absolutely horrible from the young lady that probably had to tell dozens of customers that she can’t make their drinks because her manager messed up and didn’t order appropriate amounts of supplies. As an added bonus, one of their employees was hanging out back with a couple of his friends sitting in a camping chair. I had no idea it was an employee when I first pulled around into the drive-through so it took me a couple seconds to realize I probably wasn’t gonna be robbed. It was just an employee. Horrible experience.
- DWdanielle wingateOct 14, 20255.0Such amazing customer service . Staff was friendly and helpful .
- OROphelia RoseSep 12, 20253.0I used the app to order ahead, giving them 15 minutes to complete the order. I pull up and they barely started the order. I ordered ahead to avoid the wait time.
- MLMelinda LaraJul 24, 20251.0Went Thur drive Thur and order a Bagel…. Felt like a hockey puck… had to go in the TRASH and this isn’t the 1st time I have had to trash my order
- PRPhilip RandallJul 11, 20255.0Good coffee, good food, and especially friendly efficient service!
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 12425 Warwick Blvd in Newport News, VA?
Dunkin' is open daily from 5:00 AM to 7:00 PM for dine-in, takeout, and drive-thru services.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.
What special holiday drinks are currently available at Dunkin'?
During the holiday season, try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order ahead using a mobile app for this Dunkin' location?
Yes, you can order ahead with the Dunkin' mobile app available on iOS and Android for a fast grab and go experience.
What types of food and beverages does Dunkin' serve?
Dunkin' offers a variety of espresso, coffee, tea, breakfast sandwiches, donuts, and other baked goods, serving breakfast, lunch, and brunch.
Is there a drive-thru service available at this Dunkin' location?
Yes, this Dunkin' location features a convenient drive-thru for quick service.
Are there any shopping centers near Dunkin' where I can shop after grabbing a coffee?
Yes, Hidenwood Shopping Center is nearby, offering various clothing stores and event planning services, perfect for shopping after your coffee run.
What dining options are available near Dunkin' if I want to explore more food choices?
Nearby dining options include Chick-fil-A for fast food chicken, OMG Sushi for Japanese cuisine, Peking Restaurant for Chinese food, Firehouse Subs for sandwiches, and Plaza Azteca for Tex-Mex.
Are there any medical centers near the Dunkin' location in Newport News?
Yes, Riverside Infectious Disease Specialists and Riverside Primary Care Hidenwood are nearby medical centers offering health services if needed around your visit.
Does Dunkin' provide free Wi-Fi and accept credit/debit cards?
Yes, Dunkin' offers free Wi-Fi and accepts both debit and credit card payments for your convenience.