Dunkin'

3.7
221 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Newport News, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3201 Washington Ave, Newport News, VA
23607, United States

Hours

Reviews

3.7
221 reviews
5 stars
103
4 stars
41
3 stars
25
2 stars
14
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, understaffing, and poor customer service experiences.

Product Availability

Many reviews mentioned that the store often runs out of popular items, leading to disappointment.

Staff Friendliness

Despite service issues, several customers praised the friendliness and helpfulness of the staff.

Cleanliness Concerns

Some customers noted cleanliness issues, particularly with food displays and the restroom.

Quality of Food and Drinks

While many enjoyed the coffee and donuts, there were mixed reviews about the quality and preparation of food items.
  • KP
    Keyanna Powell
    1 day ago
    1.0
    Worst Dunkin I’ve ever been in there’s always flies near the donuts and breads/ croissants and this old lady named April customer service is terrible . I asked her to remake my hot chocolate because it’s watery and she made a smart remark I’m not gonna continue wasting my money coming here
  • TM
    Tu Madre
    1 day ago
    1.0
    This place is always a circus. Please find some decent employees. By far the worst Dunkin I've ever been to. I only go here because of the convenient location and I regret it every single time. Manager has a good heart but good hearts don't run a good business. And be prepared to wait for a long time!
  • KL
    Keilan L
    Dec 19, 2025
    1.0
    On a 5 day work week, you will be waiting for your order 15+ minutes atleast 3 of those days. Always understaffed or technical isssues
  • CC
    Claude
    Dec 11, 2025
    5.0
    The Dunkin by the shipyard is a place where you can go to get your morning started right. Sometimes its packed because of the influx of sailors and shipyard workers but its a welcoming place and the staff is legendary for helping out those who are less fortunate.
  • JC
    John Corley1964
    Nov 2, 2025
    4.0
    Good Boston Cream doughnut as well as tasty coffee. Brother had a strawberry glazed doughnut with sprinkles. Nice stop for eats near the bus terminal.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Newport News, VA?

Dunkin' in Newport News, VA is open daily from 5:00 AM to 5:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' location provides both delivery and curbside pickup services.