Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Newport News, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
762 reviews
5 stars
263
4 stars
128
3 stars
104
2 stars
80
1 star
187
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with instances of rudeness and inattentiveness from staff.
Order Accuracy
Frequent complaints about incorrect orders and inconsistent drink preparation were noted.
Speed of Service
Customers experienced long wait times, particularly in the drive-thru, with some waiting over 30 minutes.
Staff Attitude
Mixed reviews on staff friendliness; while some praised individual employees, others noted a general lack of enthusiasm and poor management.
Product Quality
Inconsistent quality of food and drinks, with reports of stale items and poorly made beverages.
- AWAshley WagnerOct 25, 20252.0Coffee is never consistent, usually takes forever, service was awful. A Dunkin like this wouldn't survive in New England.
- EBEthan BrunsOct 25, 20251.0Absolutely the worst experience I've ever had at a dunkin. Usually I wouldn't even leave a review at all but it was that bad
- DCDesiree CockrumOct 16, 20251.0Terrible customer service
- JTJazz TOct 15, 20254.0There’s never usually a long line. They move pretty fast. The staff is polite. But, when I came around 2pm, the munchkins were stale. So, the donuts aren’t always fresh. But, it’s the closest Dunkin to me. What can I do? Hit or miss.
- JPJon PowersOct 5, 20253.0Normally there are young friendly girls working. Great service. Today all men service was bad. I watched multiple men just ignore me.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Newport News, VA?
Dunkin' in Newport News, VA is open daily from 5:00 AM to 7:00 PM.
Does Dunkin' offer delivery and curbside pickup services?
Yes, Dunkin' offers delivery service and curbside pickup is available.
What are the specialty items served at this Dunkin' location?
This Dunkin' location specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Is there a drive-thru available at the Newport News Dunkin'?
Yes, this Dunkin' location has a drive-thru for convenient ordering.
Can I order ahead using a mobile app for faster service at this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android for a fast grab and go experience.
What holiday drinks are currently featured at Dunkin'?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and a new Berry Sangria Refresher.
Where is Dunkin' at 12753 Jefferson Ave located?
Dunkin' is located at 12753 Jefferson Ave, Newport News, VA 23602, USA.
Which nearby shopping centers can I visit when stopping by Dunkin'?
You can visit Jefferson Crossing shopping center nearby, which offers a variety of stores and discount options.
Are there dining options close to Dunkin' for additional meal choices?
Yes, nearby dining options include Hibachi Grill & Sushi Buffet for Asian cuisine, Plaza Azteca Denbigh for Mexican food, and Sonic Drive-In for fast food.
What nearby stores can I visit for hobbies and books after my visit to Dunkin'?
Near Dunkin', you can visit HobbyTown for hobby supplies and 2nd and Charles or Books-a-Million for books, music, and gifts.