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Dunkin' Zero
Brand Certified

Dunkin'

3.3
(771 reviews)

Business Details

(757) 877-2500
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Newport News, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12753 Jefferson Ave, Newport News, VA
23602, United States

Hours

Reviews

3.3
771 reviews
5 stars
265
4 stars
130
3 stars
103
2 stars
82
1 star
191

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times at both the drive-thru and inside the store, often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to frustration among customers.

Food Quality

Several customers complained about stale or poorly prepared food items, including donuts and sandwiches.

Customer Service

While some staff were praised for their friendliness, many reviews noted poor customer service, particularly from management.

Cleanliness and Maintenance

There were concerns about cleanliness and maintenance, with reports of dirty conditions and equipment issues.
  • AO
    Alfred Ormond
    4 days ago
    5.0
    Nice to pickup donuts.
  • KD
    Katie Deal
    6 days ago
    1.0
    It should not take 20+ minutes to get to the window to get a coffee at a drive through. It should then not take an extra ten minutes to get your drink that you ordered 30 minutes prior. This is consistently the case at this location, no matter what workers are there. The employees are usually not even apologetic. Half the time my coffee is burnt or the cup isn’t filled up even 3/4 of the way. Save your time and your money. There’s a Starbucks right up the street.
  • LH
    Leigh H
    Feb 22, 2026
    2.0
    At 1:30 PM, we tried the drive-thru first. The car in front of us was at the speaker but no one took her order during the 5 minutes we waited. We went inside. The store was not busy, and there were at least 4 employees. We ordered 2 donuts which were very stale. The filling in the Boston cream donut tasted off. Poor service and poor food.
  • SP
    Sarah Perrot
    Jan 3, 2026
    1.0
    Got a bagel sandwich this morning, with potatoes and a plain bagel with cream cheese for a coworker-the coffee drink was 8/10. But the bagels were so stale and rock hard we couldn’t eat them at all and they had to be thrown away. 1/10 for the food. Potatoes were cold and stale, basically just sat there. Unfortunately, if the food is that bad then the service that handed that off to paying customers is that bad. Do better.
  • AM
    Alexxis Marshall
    Jan 2, 2026
    1.0
    I make online orders ahead of time because this Dunkin takes SO LONG and by the time I get there my drink is STILL not ready literally takes almost 25 min for a single coffee and it’s always different it never taste the same.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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