Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
4.5
746 reviews
5 stars
542
4 stars
106
3 stars
43
2 stars
13
1 star
42
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and unhelpful staff, indicating a decline in service quality.
Food Quality
While some customers praised the pizza and desserts, many expressed disappointment with the food quality, citing issues like blandness, incorrect toppings, and poor preparation.
Atmosphere
The atmosphere has been noted as declining, with some customers mentioning a lack of professionalism among staff and a less inviting environment.
Pricing Concerns
Several reviews mentioned that the prices are perceived as high, especially in relation to the quality of food and service received.
- KTKeeping up with Jody Talton1 day ago3.0My husband and I used to love ordering from here, but as of late they have been 30min to an hour late. Then the food is cold and it just been a frustrating situation
- DMDuffee MaddoxDec 30, 20251.0We ordered food for delivery. We were on hold for 10 minutes. They told us it would be delivered in 30mins and it never arrived. We waited 45mins and called asking why it was late and they said the driver was not there to pick up. We had no idea that they were outsourcing the driver. The restaurant had no idea how to contact the driver and we never got our food. I will not order from here again and I recommend you do not do so either.
- MDMichelle DavisDec 9, 20254.0Meatball sandwich was mostly sauce. 6 meatballs cut in half. Disappointing.
- OOOmisadeDec 5, 20251.0Since I am writing this while still waiting for a veggie sub and a brownie I can’t comment on the food but the place is empty at 3:08 pm why should I still be waiting food that I ordered. quite some time ago. I literally had to ask and got the standard “3 or 4 minutes “ line. I’m sure about this one maybe a first time last time
- SZSuzana ZaneNov 3, 20255.0The waiter was patient.
Frequently Asked Questions About Donatos Pizza
What is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust, offering family-owned quality since 1963.
Where is the Donatos Pizza Newport News location?
It is located at 12515 Jefferson Ave, Newport News, VA 23602, US.
What are the opening hours of Donatos Pizza in Newport News?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and Friday and Saturday from 11:00 AM to 11:00 PM. It is closed on November 27, 2025.
What ordering options are available at Donatos Pizza?
You can order for in-store pickup, delivery, and same day delivery through their website or app.
Which payment methods does Donatos Pizza accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Donatos Pizza Newport News?
You can call them at +1 757-525-4944 or email at st0409@donatos.com.
Are there any nearby places to visit before or after dining at Donatos Pizza?
Yes, nearby places include sweetFrog Premium Frozen Yogurt for dessert, Jefferson Marketplace for shopping, and Navy Recruiting Station Denbigh if interested in community services.
Can I combine a visit to Donatos Pizza with shopping?
Definitely! Donatos Pizza is close to Jefferson Marketplace and Shoe Carnival, making it easy to grab a bite before or after shopping.
Where can I find mobile phone services near Donatos Pizza?
Nearby mobile phone stores include T-Mobile, Victra — Verizon Authorized Retailer, and GoWireless Verizon Premium Retailer, all convenient for customers who might want to shop for phones or plans when visiting Donatos.
Does Donatos Pizza have an app for ordering?
Yes, you can order via the Donatos app available on the Apple App Store and Google Play Store.