Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
4.5
741 reviews
5 stars
542
4 stars
104
3 stars
42
2 stars
13
1 star
40
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the pizza for its delicious taste and fresh ingredients, with specific mentions of unique flavors and good variety.
Service Issues
Numerous reviews highlighted declining service quality, including incorrect orders, unresponsive staff, and rude behavior from employees.
Atmosphere
The atmosphere has been noted as changing for the worse, with some customers feeling that the staff is inattentive and not focused on service.
Pricing Concerns
Several customers expressed that the prices are high compared to the quality of food and service received.
Customer Loyalty
Despite recent issues, many long-time customers still express a strong loyalty to the brand, reminiscing about better experiences in the past.
- SZSuzana ZaneNov 3, 20255.0The waiter was patient.
- MMmonalisha6 murgirmeyeOct 4, 20255.0Good variety of desserts to choose from.
- LWLisa WoodsSep 25, 20255.0After decades of being in business, they are still the best pizza on earth. Im from Ohio, where they are headquartered, and moved to Virginia. I was sooo ecstatic they had two locations here. I always get the half founders favorite and half the works, because I can't choose just one.
- JSJason SlaughterAug 28, 20255.0Always hot and fresh and tasty and unique compared to the other pizza places.
- ABArlene BernardJul 17, 20253.0Pizza was good got somebody salad with pepperoni ours was all vegetables they said no meat was on it so my husband pulled out a piece what’s this, laughable it’s not meat two workers said, anyway we got new salad also added note we were inside eating they brought this salad in a paper bag🤣conclusion they gave us someone salad they didn’t pick up thought they could shove it our way😯🙄 Also a bit pricey now. Don’t know if under new management but it’s not working so far hopefully will improve we use to luv going there
Frequently Asked Questions About Donatos Pizza
What is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust, offering family-owned quality since 1963.
Where is the Donatos Pizza Newport News location?
It is located at 12515 Jefferson Ave, Newport News, VA 23602, US.
What are the opening hours of Donatos Pizza in Newport News?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and Friday and Saturday from 11:00 AM to 11:00 PM. It is closed on November 27, 2025.
What ordering options are available at Donatos Pizza?
You can order for in-store pickup, delivery, and same day delivery through their website or app.
Which payment methods does Donatos Pizza accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Donatos Pizza Newport News?
You can call them at +1 757-525-4944 or email at st0409@donatos.com.
Are there any nearby places to visit before or after dining at Donatos Pizza?
Yes, nearby places include sweetFrog Premium Frozen Yogurt for dessert, Jefferson Marketplace for shopping, and Navy Recruiting Station Denbigh if interested in community services.
Can I combine a visit to Donatos Pizza with shopping?
Definitely! Donatos Pizza is close to Jefferson Marketplace and Shoe Carnival, making it easy to grab a bite before or after shopping.
Where can I find mobile phone services near Donatos Pizza?
Nearby mobile phone stores include T-Mobile, Victra — Verizon Authorized Retailer, and GoWireless Verizon Premium Retailer, all convenient for customers who might want to shop for phones or plans when visiting Donatos.
Does Donatos Pizza have an app for ordering?
Yes, you can order via the Donatos app available on the Apple App Store and Google Play Store.