Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Dairy Queen Grill & Chill
12999 Warwick Blvd, Newport News, VA
23602-8352, United States
Hours
Reviews
4.4
1,443 reviews
5 stars
855
4 stars
376
3 stars
129
2 stars
32
1 star
51
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and efficient service, noting that staff were generally pleasant and quick to take orders.
Food Quality
While some reviews highlighted great ice cream and specific menu items like blizzards and chicken baskets, others reported issues with food freshness and incorrect orders.
Cleanliness Issues
Several customers expressed concerns about the cleanliness of the restaurant, mentioning dirty conditions and the need for deep cleaning.
Pricing Concerns
Some customers felt that prices were high for the food offered, particularly for ice cream and meal deals.
- MRMiche'le J Car ReviewsDec 18, 20255.0Lov it here
- PDPennie DiGiaimoDec 5, 20251.0The burgers were horrible with old lettuce and tomato. The hot dogs were overcooked but overall okay. The eggnog shakes were delicious but the whole order for 2 people was $30. NOT worth it!
- RCRozie CopelandNov 10, 20255.0I love Dairy Queen Grill & Chill food and ice cream.
- JSJohn SepanskiOct 15, 20255.0Great food. Great service.
- JTJazz TSep 17, 20254.0I saw a commercial for DQ and I’ve been hooked ever since. Honestly this location is a bit run down on the outside and the lines are a lot longer due to slower service than the DQ on George Washington. But, the people are nice and the food was good as expected. I ordered the chicken basket with fries and gravy. The gravy is the real reason that I even go to DQ. this is place is slowly becoming my favorite fast food restaurant for the moment.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
Where is Dairy Queen Grill & Chill located?
It is located at 12999 Warwick Blvd, Newport News, VA, 23602-8352, USA.
What are the opening hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 11:00 PM on Friday and Saturday.
Is Dairy Queen Grill & Chill open on holidays?
Dairy Queen Grill & Chill is closed on November 27 and December 25, 2025. It has reduced hours from 10:30 AM to 5:00 PM on December 24, 2025.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers drive-thru service for customer convenience.
Is the restaurant family-friendly and accessible for children?
Yes, the restaurant is family-friendly, welcomes children, and provides amenities like high chairs and wheelchair accessibility.
Can I order food online or use mobile deals at Dairy Queen Grill & Chill?
Yes, you can order online through their website and access mobile deals and rewards via their app.
What nearby pharmacies can I visit before or after dining at Dairy Queen Grill & Chill?
Walgreens and CVS Pharmacy are nearby, convenient for picking up prescriptions or essentials before or after your visit.
Are there any nearby medical centers in case of emergencies near Dairy Queen Grill & Chill?
Yes, MD Express Urgent Care, M.D. Expess Urgent Care, and MinuteClinic are close by for any urgent medical needs.
What other dining options are near Dairy Queen Grill & Chill in Newport News?
Nearby dining includes Louis Cajun Seafood, Okinii Hibachi & Sushi, Hong Kong Chinese Restaurant, Papou George's Hot Dogs, and Beef O’Brady’s for varied cuisine experiences.