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Brand Certified

Chipotle Mexican Grill

3.4
(1321 reviews)

About

Mexican Restaurant
Chipotle Patrick Henry Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
12300 Jefferson Ave, Newport News, VA
23602, United States

Hours

Reviews

3.4
1,321 reviews
5 stars
537
4 stars
231
3 stars
138
2 stars
93
1 star
322

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including underfilled bowls, missing ingredients, and instances of food poisoning.

Customer Service

Many reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful, leading to a negative dining experience.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and issues with online and delivery orders were noted, indicating a lack of attention to detail.

Cleanliness

Several customers mentioned unsanitary conditions in the restaurant, including dirty food areas and unclean dining spaces.
  • MB
    Mary Bender
    4 days ago
    2.0
    Let me just start with I absolutely love Chipotle and have eaten it at countless locations. Unfortunately, this is the one that is local. While the employees are nice, the past 3 times, I've asked for Barbacoa and gotten a literal slab of fat all combined into one. This time, the lady literally picked up a slab of fatty meat in one grab and that was it...not edible. All 3 times, I came home and threw the meat in the trash...even my kids wouldn't eat it. Sad, especially considering the price. They got chicken and steak and it was edible but only according to a child. The rest of the ingredients are great, but this Chipotle needs to give some honest thought into their meat. I've ordered lots from other locations and on the road and the barbacoa is great! Sad I wasted my money on meat that is honestly gross 🤮
  • MM
    Michael
    Feb 25, 2026
    1.0
    This chipotle routinely gets orders wrong whenever you order online or on DoorDash and is unreachable via phone. Last time they smothered my order in queso (which I did not want) and forgot beans and double chicken. The time before, they forgot to add meat entirely. My own fault for trying them more than once. Go to any other Chipotle.
  • LL
    Leigh
    Feb 24, 2026
    1.0
    I ordered tacos and received a random burrito bowl for no reason. The ingredients in the bowl weren’t even what I requested on my tacos. I would like my full refund back and I’m tired of the terrible service here.
  • DD
    David D
    Feb 16, 2026
    5.0
    The team did great and took good care of me, the restaurant looked great as well. very clean, everyone in the staff worked perfectly tonight, very helpful knowledgeable, patient, and kind. Management should be proud
  • JP
    Jay Paris
    Feb 12, 2026
    1.0
    Ordered on the app and it said received and charged my card. Got to the store and was told they didn’t have an order and made me call customer support. Customer support did not resolve any issues, so I had to reorder. They then proceeded to give me the wrong order while treating me like it’s my fault to add inconvenience to their day. Can’t recommend this dump.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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