Business Details
About
Mexican Restaurant
Chipotle Patrick Henry Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
1,311 reviews
5 stars
534
4 stars
231
3 stars
138
2 stars
91
1 star
317
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
Several customers reported issues with food quality, including incorrect orders, missing items, and food safety concerns such as food poisoning.
Cleanliness
Many reviews mentioned unsanitary conditions in the restaurant, including dirty tables and food areas.
Order Accuracy
A recurring theme was the frequent mistakes in orders, with many customers receiving incorrect or incomplete meals.
Staffing Issues
Customers noted that the location often appeared understaffed, leading to long wait times and poor service.
- MMMelanie4 days ago1.0Do not order delivery or pick up. You will get an AWFUL portion. Workers take their sweet time making your food for it to be cold and a quarter size of the normal portion
- KEKenneth Eleonora4 days ago1.0I keep trying to give this Chipotle at Patrick Henry Mall another chance, but every time I’m disappointed. Like others have said, when you order online or through DoorDash, you end up with a bowl that’s barely filled and not worth the price. So many items were missing from my order. The chimichurri sauce is the only reason I didn’t give this a zero rating.
- MCMike Cannon4 days ago1.0Online order via door dash. The food had very little meat in it. The people preparing the order do not care about online orders. Was straight up ripped off.
- DVDiosa VictorinoDec 30, 20251.0I usually give in to my Chipotle cravings and walk away satisfied every time, but this visit was genuinely disappointing. I can’t overlook the poor service, even if the food is usually good. I arrived right at opening and noticed several staff members still sitting at the tables. When I approached the service line, I stood for a couple of minutes before anyone acknowledged me—and then had to wait even longer because the serving spoons weren’t ready. I don’t mind waiting; that part isn’t the issue. What bothered me was the dismissive, unwelcoming attitude from the employees, from the woman who made my burrito bowl to the cashier. It created an uncomfortable and negative atmosphere. I truly hope management addresses this, because customer service should never feel this way.
- JEJamie EhlersDec 27, 20255.0All great especially if you need something fast but also filling.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Patrick Henry Mall offer?
Chipotle Patrick Henry Mall serves customizable Mexican dishes like burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients with no artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at Patrick Henry Mall?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at Patrick Henry Mall offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for customer convenience.
Can I order Chipotle Mexican Grill's food online for pickup or delivery?
Yes, you can order online at https://order.chipotle.com/ for both pickup and delivery options.
How can I contact Chipotle Mexican Grill at Patrick Henry Mall?
You can call them at +1 757-882-8313 or email va.1248.phenrymall@chipotle.com for inquiries.
Does Chipotle Mexican Grill at Patrick Henry Mall accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering and catering delivery services.
Is Chipotle Mexican Grill at Patrick Henry Mall LGBTQ+ friendly?
Yes, Chipotle welcomes LGBTQ+ customers and is an inclusive environment.
What clothing stores can I visit near Chipotle Mexican Grill at Patrick Henry Mall?
Nearby clothing stores include American Eagle, Justice, Tillys, Aerie, Gap, T-mania, Windsor Fashions, and Spencer's, offering a wide variety of mens, womens, and children's apparel.
Are there any dessert or coffee shops near Chipotle Mexican Grill at Patrick Henry Mall?
Yes, Great American Cookies and Coffeee Beanery Patrick Henry Mall are nearby for desserts and coffee.
What other dining options are available near Chipotle Mexican Grill at Patrick Henry Mall?
Nearby dining options include I Noodle Newport News (Asian fusion), Sunshine Chen Restaurant (seafood), and other restaurants within Patrick Henry Mall.