Chipotle Mexican Grill

3.0
643 reviews
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Business Details

12386 Warwick Blvd, Newport News, VA
23606, United States
(757) 596-0134
https://locations.chipotle.com/va/newport-news/12386-warwick-blvd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3185
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About

Mexican Restaurant
Chipotle CNU is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
12386 Warwick Blvd, Newport News, VA
23606, United States

Hours

Reviews

3.0
643 reviews
5 stars
225
4 stars
80
3 stars
56
2 stars
50
1 star
232

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including reports of roaches and a dirty environment.

Service Issues

Customers frequently experienced poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about bland flavors, incorrect ingredients, and skimpy portions.

Order Fulfillment

Numerous customers reported issues with online orders being incorrect or incomplete, leading to dissatisfaction.

Management Concerns

Several reviews pointed to poor management practices, including inadequate staffing and failure to restock ingredients.
  • MH
    Martia Holloway
    Jan 4, 2026
    5.0
    This is the cleanest most professional location in this side of the 757. The store is always clean. They are always nice. Food is always fresh. And service is fast. I would drive from Hampton for this location. Trust me. It’s the bomb. They deserve some kind of award from corporate. Bc the one is Williamsburg shut it down. The ones in Hampton are slow and dirty. Patrick Henry mall is okay as well. But the CNU location is top tier.
  • TF
    Tommy Forrest
    Dec 20, 2025
    1.0
    It's shocking the employee at this location are able to tie their shoes. Filthy restaurant, none of the "workers" want to be there and the manager appears to be a star from the movie "Good Burger"
  • MG
    Mike Glover
    Dec 14, 2025
    1.0
    We have ordered several times from there over the last 3 months with DoorDash. They have yet to get a SINGLE order correct. There is always something missing or incorrect items sent. It’s so common at this point we actually expect it to happen.
  • SS
    Savi
    Nov 30, 2025
    1.0
    No one acknowledged my existence after waiting while the employees did nothing. So I left, smh. The fall of chipotle should be studied
  • KB
    Kelly Bovitz
    Nov 18, 2025
    1.0
    We went in at 7:30 (closes at 10) and all workers were just standing behind the counter (making no orders). We were told they were only taking online orders so they couldn’t serve us.
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill CNU serve?

Chipotle Mexican Grill CNU offers fast-casual meals including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours for Chipotle Mexican Grill CNU?

The restaurant is open daily from 10:45 AM to 10:00 PM.