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Brand Certified

CAVA

4.6
(911 reviews)

Business Details

(757) 372-4272
http://cava.com/

About

Mediterranean RestaurantCAVA
CAVA is a fast-casual Mediterranean restaurant serving feel-good food with customizable greens + grains bowls, salads, and pitas.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

CAVA
12090 Jefferson Avenue, Newport News, VA
23606, United States

Hours

Reviews

4.6
911 reviews
5 stars
725
4 stars
93
3 stars
32
2 stars
22
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, efficient, and providing excellent service, particularly highlighting employees like Kaysaun and Ama.

Food Quality

Overall, the food received positive feedback for being fresh, delicious, and healthy, although some customers noted inconsistencies in portion sizes and seasoning.

Cleanliness

The restaurant was frequently described as clean and well-maintained, contributing to a pleasant dining atmosphere.

Pricing Concerns

Several reviews mentioned dissatisfaction with rising prices and reduced portion sizes, leading to a perception of decreased value.
  • BS
    Bro. Sherm
    Feb 23, 2026
    5.0
    Today was my birthday and my mother wanted to treat me there, with my sister and niece joining us, Also to note a young gentleman by the name of Kaysaun was very professional and efficient in making sure who was paying for what so that the orders woulnt get mixed up.
  • OS
    Owen Swetland
    Feb 23, 2026
    5.0
    Finally got to my first duty station for the navy and I was missing home REALLY badly. Decided I’d go get some cava and explore the area instead of staying in the barracks. Hands down the best location I’ve been to. Very laidback and quiet despite there being serval happy customers. They gave me the best and most fair portions and provided me with nice service throughout my entire dining experience. Additionally the establishment was well maintained, no discrepancies as far as I’m concerned in that regard. The young gentleman at the front counter in particular was very respectful and served me with a smile. Overall I was extremely pleased with my service and I WILL being coming back. Y'all the best!
  • GF
    Gigi Fristachi
    Feb 21, 2026
    5.0
    I eat here alot and I love it. The drinks are refreshing and fun 😁 I really like the employees they are so upbeat and enthusiastic. I really enjoy the atmosphere. Every time I get food here julisa kayshawn and the crew are smiling laughing and efficient. I watch this crew work very hard and clean as they go. I've never seen a cleaner restaurant. The effort that goes into customer service and maintenance is impeccable.
  • DL
    Danny Loder
    Feb 20, 2026
    5.0
    Kayshawn, Julissa, and the rest of the staff were simply delightful. The food exceeded my wildest expectations, each bite bursting with more flavor than the last. I wouldn’t want to spend my Friday evening any other way.
  • JS
    John S
    Feb 11, 2026
    1.0
    2/11/26 at 12:05pm. Redeemed a CAVA free item card which includes any one item up to $20. Greens bowl totaled $16.xx including the avocado. Cashier charged me $3.12 separately for the avocado. I pointed out that the card was good for up to $20 and had no exclusion for extras. She lied and said I was incorrect but had already thrown the card away so did not bother to verify. I have an additional card with the same terms and verified once I got back to my vehicle. Horrible customer service all to scam me out of $3.12. Employees had bad attitudes in general. The service here is becoming worse than Chipotle.

Brand Certified Facts from CAVA

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Certified March 01, 2026Yext Knowledge Graph
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