Many customers praised the attentive and friendly service from various servers, particularly highlighting individuals like Chelsie, Fatima, and Shawna.
Food Quality
The food received mixed reviews; while many enjoyed the flavors and freshness, some noted issues with specific dishes being overcooked or not meeting expectations.
Atmosphere
The restaurant's ambiance was frequently described as pleasant and inviting, contributing positively to the dining experience.
Inconsistency
Several reviews pointed out inconsistencies in service and food quality, with some customers experiencing delays and errors during their visits.
Customer Loyalty
Despite some negative experiences, many customers expressed a strong desire to return, often citing previous positive visits and the overall quality of service.
JP
Jaleesa Perry
Nov 17, 2025
5.0
Great time!! I haven't been in a while but really enjoyed everything. My chicken Marsala was wonderful. The chef seasoned the food perfectly. I ate all my food which is rare. Our waiter Than was awesome. He gave great service. Definitely will go back more often now.
RM
Robinetta Matthews
Nov 17, 2025
5.0
Our server Cher was amazing the food was amazing the drinks were amazing the atmosphere was amazing I love Carrabba's Italian grill it really was truly quality food true Italian taste taking my sister for her birthday surprise
EG
Eddie Gayden
Nov 16, 2025
5.0
Man we had Sharon as our waitress, awe she was the best and really was the reason our visit was fantastic, well ok the food was magnificent as well, and the combination of these two elements, really made the experience one of the better ones of the whole year, and wow to catch them in November to be one of our best experiences means that we been missing out on something really good, wel thanks to Ms. Sharon we will be back to enjoy ourselves in the near future. Thanks
Your man, Fast Eddie Gayden Jr, Facebook Eddie Gayden Jr
You will be highlighted as a magnificent place to visit. If you like what I do for great places with good people, just hit me up, trust me im not hard to find! Lol
Awesome Experience Ally Cat and I really loved it!!!!! Thank you.
JC
JandB Callier
Oct 30, 2025
5.0
First time at Carabbas and WOW! I woke up wanting chicken marsala and had to have it. When I arrived, I was pleasantly surprised by the hospitality and kindness of the hostess. Then, I was blown away by my waitress, Madisen. She was so helpful with the menu descriptions and suggestions. She was attentive and kind and handled every request with grace. The food (classics combination and chicken marsala) were delicious; so sad I got full so quickly but I’ll enjoy at home!
This was a much needed solo date but I’ll be bringing my family back.
MC
Maureen Connors
Oct 27, 2025
1.0
Carrabba’s in Newport News used to be one of our favorite restaurants for both service and food quality, but unfortunately, this location has been declining for quite some time. Our party of four decided to give it one last try last night — and it will indeed be our last visit. We arrived shortly after 6 p.m. to find several empty tables, yet we were told we’d need to wait to be seated. After sitting in the waiting area for about 10 -15 minutes, we were finally shown to a table. Meanwhile, a couple who arrived at the same time was seated immediately and had already finished their meal before we even received our food.
Our server explained that their system had gone down, so she couldn’t take our orders right away. My husband had to ask if she could at least bring us water and bread — even that took a while to arrive. When our meals finally came, mine was incorrect. The grilled chicken was extremely dry, and when the corrected meal was brought out, the crab cakes I had ordered were barely edible. To make matters worse, my husband found a large black piece of melted plastic mixed in with his grilled zucchini. The manager offered no real explanation for what it was and only comped his meal. By the time we left, it was after 8 p.m. What a disappointment — and a waste of $75. Sadly, we won’t be returning to this location, ever.
Frequently Asked Questions About Carrabba's Italian Grill
What type of cuisine does Carrabba's Italian Grill in Newport News, VA offer?
Carrabba's Italian Grill offers authentic Italian cuisine for dine-in, carryout, delivery, and catering.
What are the regular operating hours of Carrabba's Italian Grill?
Carrabba's Italian Grill is open Monday through Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 9:30 PM.
Does Carrabba's Italian Grill have a happy hour, and when is it?
Yes, Carrabba's Italian Grill offers happy hour every day from 4:00 PM to 6:00 PM.
What pickup and delivery services does Carrabba's Italian Grill provide?
Carrabba's Italian Grill offers in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a menu available online for Carrabba's Italian Grill in Newport News?
Yes, you can view the menu online at https://www.carrabbas.com/menu/newport-news.
Does Carrabba's Italian Grill serve alcoholic beverages and have a bar onsite?
Yes, Carrabba's Italian Grill serves liquor, cocktails, beer, and wine, and has a bar onsite.
Is Carrabba's Italian Grill wheelchair accessible?
Yes, Carrabba's Italian Grill has a wheelchair accessible entrance, parking, seating, and restrooms.
What nearby places can I visit before or after dining at Carrabba's Italian Grill?
Nearby places include Regency Beauty Institute for beauty services, Extended Stay America for lodging, and Body Shock Studios for fitness and active life activities.
Are there beauty and spa services near Carrabba's Italian Grill?
Yes, several beauty salons and spas are nearby, such as Studio Nazaar, Nail Therapy by Mia, En Pointe Beauty by Marylyn, and John Winslow MMP massage spa.
How can I reach Carrabba's Italian Grill if I'm staying at a nearby hotel?
If you're staying at nearby hotels like Extended Stay America or Courtyard by Marriott Newport News Airport, Carrabba's Italian Grill is conveniently located at 12363 Hornsby Lane, Newport News, VA 23602, and you can order delivery or pickup from their menu.