Numerous reviews highlighted poor service, including long wait times for food and drinks, inattentive staff, and incorrect orders.
Food Quality
Customers frequently reported issues with food quality, such as cold, overcooked, or stale items, and incorrect orders.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of customer service training.
Positive Experiences
Despite the negative feedback, some customers praised specific servers for their excellent service and highlighted enjoyable food experiences.
LV
Lindsay Van Vliet
4 days ago
1.0
Almost time I’ve ordered online I’m missing items. Just ordered a 15 piece boneless and only got 10. Tried to call 4 times and no one answered the phone. So I just paid $20 for a ten piece wing.
AG
Alison Girona
Jan 4, 2026
2.0
Usually a great place. But the last two times for carry out, our order has been wrong. We got boneless wings but ended up with bone in. The second time today we order certain flavors and got completely different flavors.
KT
Kristian Tardif
Jan 2, 2026
1.0
Food here at the Newport News location is at best just OK but it’s clear that the service here needs a lot of work. Unfortunately it’s obvious the management doesn’t care as to where the staff hangs out and now allows staff members to take over a back corner table really giving it a really trashy look, especially when you look around and see more then half the tables need to be bused while the management and staff hangs out at this corner table. The corporate office head staff really needs to step in!!
AB
antionia baker
Dec 31, 2025
1.0
The service was horrible waitress left us for almost an hour. Our drink cups were dirty some residue around the top of the glasses Try to order our food a certain way The waitress-said we couldn’t do that. They don’t do that here… our food was prepared horrible … Waitress was so rude.. Stay away from this place
ZZ
Zen
Dec 27, 2025
2.0
Food came out cold and tough, server was forgetting 80% of things asked for (refills, forks, napkins, to-go boxes, etc.), prices were outrageous. We were told sides come with the price of wings and they do not, I spent $13 extra on a few sides of fries.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings offer at the Newport News location?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings in 26 different sauces and seasonings.
What are the operating hours for Buffalo Wild Wings in Newport News?
The restaurant is open Monday through Thursday and Sunday from 11:00 AM to 1:00 AM, and on Friday and Saturday from 11:00 AM to 2:00 AM.
Where is Buffalo Wild Wings located in Newport News?
It is located at 12150 Jefferson Avenue, Newport News, VA 23602, USA.
How can I contact Buffalo Wild Wings in Newport News?
You can call them at +1 757-249-3999 for reservations or inquiries.
Does Buffalo Wild Wings in Newport News have an online presence?
Yes, you can visit their official location page at https://www.buffalowildwings.com/locations/us/va/newport-news/12150-jefferson-ave/sports-bar-163/ for more information.
What kind of venue is Buffalo Wild Wings in Newport News?
It is a sports bar and chicken wings restaurant that also offers takeout services.
Are there any popular retail stores near Buffalo Wild Wings that I can visit?
Yes, nearby you can find Barnes & Noble bookstore and coffee shop, as well as Men's Wearhouse for mens clothing and fashion accessories.
What other dining options are available near Buffalo Wild Wings?
Near Buffalo Wild Wings, there are several fast-food and restaurant options including Chick-fil-A, Taco Bell, Wendy's, TGI Fridays, and Outback Steakhouse.
Is there a shopping center close to Buffalo Wild Wings where I can do some shopping before or after my meal?
Yes, Jefferson Plaza is a nearby shopping center where you can find various retail stores.
Can I find any services related to healthcare or pet care near Buffalo Wild Wings?
Yes, nearby you can find MyEyeDr. for eye care and Banfield Pet Hospital for veterinary services.