Buffalo Wild Wings

3.7
2382 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
12150 Jefferson Avenue, Newport News, VA
23602, United States

Hours

Reviews

3.7
2,382 reviews
5 stars
952
4 stars
583
3 stars
340
2 stars
186
1 star
321

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor service, including long wait times for food and drinks, inattentive staff, and incorrect orders.

Food Quality

Customers frequently reported issues with food quality, such as cold, overcooked, or stale items, and incorrect orders.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of customer service training.

Positive Experiences

Despite the negative feedback, some customers praised specific servers for their excellent service and highlighted enjoyable food experiences.
  • LV
    Lindsay Van Vliet
    4 days ago
    1.0
    Almost time I’ve ordered online I’m missing items. Just ordered a 15 piece boneless and only got 10. Tried to call 4 times and no one answered the phone. So I just paid $20 for a ten piece wing.
  • AG
    Alison Girona
    Jan 4, 2026
    2.0
    Usually a great place. But the last two times for carry out, our order has been wrong. We got boneless wings but ended up with bone in. The second time today we order certain flavors and got completely different flavors.
  • KT
    Kristian Tardif
    Jan 2, 2026
    1.0
    Food here at the Newport News location is at best just OK but it’s clear that the service here needs a lot of work. Unfortunately it’s obvious the management doesn’t care as to where the staff hangs out and now allows staff members to take over a back corner table really giving it a really trashy look, especially when you look around and see more then half the tables need to be bused while the management and staff hangs out at this corner table. The corporate office head staff really needs to step in!!
  • AB
    antionia baker
    Dec 31, 2025
    1.0
    The service was horrible waitress left us for almost an hour. Our drink cups were dirty some residue around the top of the glasses Try to order our food a certain way The waitress-said we couldn’t do that. They don’t do that here… our food was prepared horrible … Waitress was so rude.. Stay away from this place
  • ZZ
    Zen
    Dec 27, 2025
    2.0
    Food came out cold and tough, server was forgetting 80% of things asked for (refills, forks, napkins, to-go boxes, etc.), prices were outrageous. We were told sides come with the price of wings and they do not, I spent $13 extra on a few sides of fries.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings offer at the Newport News location?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings in 26 different sauces and seasonings.

What are the operating hours for Buffalo Wild Wings in Newport News?

The restaurant is open Monday through Thursday and Sunday from 11:00 AM to 1:00 AM, and on Friday and Saturday from 11:00 AM to 2:00 AM.