Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.6
1,166 reviews
5 stars
461
4 stars
297
3 stars
139
2 stars
76
1 star
193
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
While some customers enjoyed the food, many reported issues with freshness and incorrect orders.
Cleanliness
Several customers noted cleanliness issues, including dirty tables and pest sightings.
Operational Issues
Frequent complaints about running out of menu items, drive-thru only service, and unresponsive staff.
Positive Experiences
A few customers had positive experiences with quick service and good food, indicating potential for improvement.
- MRMaria Ragonese1 day ago4.0Place clean; food and service great.
- AHAlwaysMrs HallDec 22, 20251.0The service was poor as soon as I walked in, nobody greeted me. It was almost like they were just Zombies. Service could’ve been better. This is December 22, 2025 at 11:11 AM.
- MBMack BahriDec 2, 20251.0Drive thru lady is super rude. Had me waiting for 5 min and then asked me if I’m ready with an a really bad attitude. No wander the place is deserted.
- JJJSGmaCat13Nov 18, 20251.0Tried to order drive thru- after waiting 15 minutes, pulled up to find out I can't pay by card unless I go inside. Go inside- there is a roach on the floor- no thank you- appetite ruined- I'll find another place to eat- get pest control out there asap! This used to be a great place to go....
- KLKaren LinkNov 12, 20251.0I don't know what is wrong with this Location near Kiln Creek on Arthur drive in Yorktown, Virginia, just about every time I go, there's something wrong. Half the time, the milkshake machine doesn't work. And that's happened about 3 times over a few months. Then one time they ran out of beef... how does that happen?, and then today there's a tacky sign pasted over the speaker to say, hello, which I do, then find they're ONLY accepting cash at the window... that I would have to come inside???? ....what is the difference they take a credit card inside , but not at the window? Hampton is a much better location. THIS PLACE IS SO DISAPPOINTING.