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Arby's

3.6
(1173 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
100 Arthur Way, Newport News, VA
23602, United States

Hours

Reviews

3.6
1,173 reviews
5 stars
461
4 stars
298
3 stars
139
2 stars
78
1 star
197

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of attention to customers, and long wait times.

Food Quality

Mixed feedback on food quality, with some customers praising specific items while others reported old or poorly prepared food.

Cleanliness

Some customers noted that the restaurant was clean, while others reported unsanitary conditions and issues with the restroom.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and lack of communication regarding charges.

Drive-Thru Issues

Frequent complaints about the drive-thru service, including long wait times and unresponsive staff.
  • JJ
    James Jimerson
    1 day ago
    2.0
    Not that it's a bad thing but most locations are out of the way for us. We never got to try the local shop because they lacked change for twenty dollar bill that day.
  • AB
    Arthur Bradley
    2 days ago
    1.0
    So bad… Black particles in drinks Super unhappy and unfriendly workers Garbage strewn parking lot Sticky floors and wobbly tables This place used to be okay, but now it’s pretty awful. The management either doesn’t know how to fix it or they don’t care. I like Arby’s food, but this location is a poor reflection on the company.
  • DC
    Donna Carter
    Feb 23, 2026
    5.0
    Fresh, fast and good
  • RS
    Raychel Spencer
    Feb 14, 2026
    1.0
    Missing items in the bag. Drive through was not working and had to go inside. No sign on drive though to let customers know. Staff not helpful. Staff was just sitting around in there phones while customers waited in line to order. In person waited 4 mins before they looked up that they had people waiting.
  • RC
    Rand Cok
    Feb 2, 2026
    2.0
    2 sandwiches and they could not get it right. After 3 trips to the front counter to fix it , they still couldn't get it right. We finally gave up and ate the food even though it was wrong after the 3rd attempt. This is a horrible excuse for an Arby's.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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