Feedback indicates a significant decline in customer service quality, with reports of rude staff and poor management response to customer issues.
Checkout Experience
Customers frequently mentioned long lines and inadequate staffing at checkout, leading to frustration during busy times.
Product Availability
Several reviews noted issues with stock levels, including empty shelves and limited selection of organic products.
Store Cleanliness
While some customers praised the cleanliness of the store, others reported unsanitary conditions and poorly maintained areas.
Staff Friendliness
There were mixed reviews on staff friendliness, with some customers highlighting helpful employees while others experienced unprofessional behavior.
EH
Elysia Hamrick
Jan 2, 2026
1.0
This place has crappy management. All self checkouts out lines had HUGE LINES. There were only 2 regular lines open with huge lines. When I told the person at customer service that all managers needed to be called to the front she looked at me like I was crazy. But I know there were managers in the cash office. So I left. Left my basket . Not dealing with that crap. Ordered food from Schooner’s down the street. That is ridiculous
RW
Ronnie Williams
Dec 28, 2025
5.0
Store was crowded but the atmosphere was very pleasant.
MK
Muhammed Yasin Kalender
Dec 28, 2025
1.0
You're not gonna find anything with real ingredients in this market. It should be called the Anti-Organic market. They don't have Fage 5% yogurt (real yogurt), any organic valley products, not even organic fruit bars.
PB
Pamela Bretschneider
Dec 24, 2025
5.0
12/24/2025: TIS THE SEASON TO BE JOLLY & THANKFUL…… and I am definitely feeling all the emotions of what this FOOD LION has done for me. I fell in their Oyster Point store in August. It was a freak accident…. NOT THEIR FAULT!!! (One part of my body went one way, my feet… the other!) APRIL & HER FOOD LION STAFF went up & beyond to get me immediate care. There was a gentleman who even went out to my car to get my Emotional Support Dog. I just want April’s Superiors to know how much I appreciate the KINDNESS & PROFESSIONALISM these folks exhibited. ****And a special THANK YOU to the customer who brought Albert to me! MERRY CHRISTMAS & HAPPY NEW YEAR TO ALL!!!!!