McDonald's

3.4
1821 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
171 W Old Crossroad, New Market, VA
22844, United States

Hours

Reviews

3.4
1,821 reviews
5 stars
588
4 stars
368
3 stars
348
2 stars
177
1 star
340

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and unhelpful staff, leading to frustration.

Cleanliness Concerns

Multiple reviews highlighted significant cleanliness issues, particularly in bathrooms and dining areas, with reports of flies and dirty tables.

Food Quality

While some customers enjoyed their meals, there were numerous complaints about food being cold, poorly prepared, or not meeting expectations.

Positive Staff Experiences

A few reviews praised specific employees for their friendly and professional service, indicating that there are capable staff members despite overall service issues.
  • RF
    Rob Farmer
    6 days ago
    4.0
    Fun time
  • KS
    Kremena Slavova
    Dec 23, 2025
    1.0
    We were at the counter ordering McFlurries for our kids when the employee taking our order suddenly walked away on us. We assumed he was checking if their machine is working, but instead he went all the way to the back and brought out another employee who spoke Spanish. We don’t speak Spanish! The whole staff ended up staring at us, which was uncomfortable and unnecessary. It felt like we were being singled out based on our accent, and it was especially disappointing to experience this right before Christmas. It was racist! There is a better way to handle situations like this if you can’t understand a customer! I truly feel bad for the employees who have to work alongside coworkers who behave this way. We’re not Loving it!
  • AW
    Anthony Witkowski
    Dec 23, 2025
    5.0
    Order was received quickly and accurately using app and drive through service.
  • TM
    Tessa M
    Dec 7, 2025
    5.0
    Fast service if you use the order screen thing. I was in and out fast while everyone else waited in line 😁
  • LS
    Lisa Saylor
    Dec 3, 2025
    2.0
    The fries were the worse fries I’ve ever eaten - totally disgusting. The one employee was not very nice and complained about not having time to deal with any issues and actually crumpled up a piece of paper and threw it across the counter area. This McDonald’s is one of the worse ones I’ve ever eaten at

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in services at McDonald's in New Market, VA?

McDonald's in New Market, VA is open daily from 5:00 AM to 11:00 PM.

What are the hours for the McDonald's drive-through at this location?

The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.