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McDonald's

3.4
(1828 reviews)

Business Details

171 W Old Crossroad, New Market, VA
22844, United States
(540) 740-8484
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
171 W Old Crossroad, New Market, VA
22844, United States

Hours

Reviews

3.4
1,828 reviews
5 stars
592
4 stars
368
3 stars
349
2 stars
179
1 star
340

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service varied widely, with some praising friendly staff while others reported rude behavior and long wait times.

Cleanliness Issues

Multiple reviews highlighted significant cleanliness problems, particularly in bathrooms and dining areas, with reports of flies and dirty tables.

Order Accuracy

Many customers expressed frustration with incorrect orders, including missing items and wrong modifications.

Food Quality

While some customers enjoyed fresh and hot food, others complained about cold or poorly prepared items.
  • HC
    Hunter Crawford
    2 days ago
    2.0
    As I walked inside I instantly noticed the kiosks where I usually order were empty so I ordered from them. No receipt came out so we went up front to pay bc we had cash. Then I noticed that the staff wasn’t calling out the numbers or order names and everything was starting to pile up. Everyone waited around and watched the board trying to figure out what was what. Finally the dude up front started moving stuff round once he realized the flurry was melting everywhere. So he moved everything closer together finally calling out numbers. When they finally called my gfs name I grabbed the food ordered my tea and went to grab my sweet tea from the drink station. There was no sweet tea and there was visible stains of tea and soda on the counter. So my gf told them this and that there was no straws. He brought straws but didn’t have sweet tea with him so I looked over at him and he walked away as I went to speak. So i got soda instead and we left. I got to the car my pies were never warmed up and my chicken was cold. Also, would have been nice if he could have told me which was the choc shake and which was the mocha as both kinda looked alike in color. Highly disappointed!
  • LL
    Lauren Loker
    2 days ago
    2.0
    I had a very disappointing experience at this location. The drink station was dirty, with visible soda and tea stains all over the counter, and they were completely out of straws. When I informed an employee, he tossed a handful of straws into the container without even closing the lid afterward, which didn’t inspire much confidence in cleanliness. The self-service kiosk was also out of paper and didn’t print our receipt. I mentioned this to the same employee before the straw issue, and instead of addressing it, he simply asked what our order was and had us pay—while other customers continued using the same kiosk without knowing it wasn’t printing receipts. To make matters worse, orders were being placed on a very small counter near the register without names being called out. There was a pile of food and drinks sitting there, and no one knew which order belonged to whom. The overall organization felt chaotic. On top of that, the floor was so sticky that my shoes were literally sticking as I walked. Cleanliness and basic customer service were clearly lacking during this visit. I hope management takes steps to improve the upkeep and organization at this location.
  • BS
    Burrous Snellings
    4 days ago
    1.0
    They could not get the order correct even after 3 tries. They advertise shamrock shakes but neither of the nearby locations had them.
  • LL
    LOE
    Jan 31, 2026
    5.0
    Destiny was so nice, my order was wrong and I was kindve upset but didn’t want them to go through the trouble fixing it, she took it back and re did it herself!
  • MS
    Marlowe Smith
    Jan 17, 2026
    5.0
    Great location, price and value

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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