Wendy's

3.8
1136 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
10400 Hull Street Rd, Midlothian, VA
23112, United States

Hours

Reviews

3.8
1,136 reviews
5 stars
504
4 stars
270
3 stars
155
2 stars
61
1 star
146

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, particularly at the drive-thru, leading to a negative experience.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, causing frustration among customers.

Food Quality

Several customers expressed dissatisfaction with the food quality, mentioning cold, stale, or poorly prepared items.

Cleanliness

Multiple reviews pointed out unsanitary conditions in the restaurant, including dirty tables and floors.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service, indicating that there are positive experiences to be had.
  • JM
    James Murphy
    Nov 4, 2025
    3.0
    I think they were training today so ... it definitely could have been better
  • LJ
    Libby Jenkins
    Oct 30, 2025
    5.0
    literally such kind staff and so quick with good service. the lady taking orders in drive thru was truly such a sweet woman and made an amazing frosty, and took time to answer my questions on the menu. i never really write reviews, but after a long day, they truly were such a delight.
  • DW
    Deb Woodson
    Oct 27, 2025
    1.0
    We picked up an order from this location which was supposed to be a brownie frosty and a brownie oreo frosty and they gave us 2 plan Vanilla frosties. When we told them the frosties were wrong the girl at the windows got rude and said she gave us what was ordered then shut the windows. Have no plans to ever visit this location again
  • HM
    Hailey Melfie
    Oct 25, 2025
    1.0
    Missing 10 piece nuggets, receipt, straws, and utensils. We also waited 15 minutes for our food… everything was cold and the sweet tea was extremely soured. I hate to leave bad reviews, but everything went wrong with our order.
  • CT
    Cheyenne Tejeda
    Oct 18, 2025
    1.0
    Worst service ever received. Employees having headphones on during there shift not listening for what we needed. Had to wait 15 minutes for an item in my bag since the guy working the window didn’t have a care for the world until my husband walked up to the window and said something. Very rude and disrespectful

Frequently Asked Questions About Wendy's

Is Hull St Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.