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Tropical Smoothie Cafe

2.6
(130 reviews)

Business Details

15521 Westchester Commons Way, Midlothian, VA
23113, United States
(804) 897-9595

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
15521 Westchester Commons Way, Midlothian, VA
23113, United States

Hours

Reviews

2.6
130 reviews
5 stars
34
4 stars
15
3 stars
4
2 stars
16
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers feeling ignored or unacknowledged by staff.

Cleanliness

The establishment received consistent complaints about cleanliness, with reports of dirty tables, overflowing trash, and unpleasant odors.

Food Quality

While some customers enjoyed the smoothies, many reported issues with food quality, including incorrect orders and unsatisfactory taste.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of engagement with customers.

Order Fulfillment

Customers frequently experienced issues with order accuracy and delays, leading to frustration and dissatisfaction.
  • GG
    Glichy
    Feb 23, 2026
    5.0
    I love this place so much and today I placed an order via the app to this location. They made me and my friends drinks even though they were out of big cups and lids!! We are very happy and sorry since we didn't know they were out of cups and lids. Thank you!
  • DS
    Deysia Seay
    Jan 23, 2026
    1.0
    I see why the rating is so low! If you know anything about the color wheel than you know if you add red to green it’s going to turn brown. As an avid tropical smoother I know what my order should look like! First one was bright light green and tasted of coconut which I subbed for pomegranate and lime juice for cranberry juice… both green meaning no or very little red anything is added to the point I can only taste avocado. Like if you don’t have the ingredients I asked for just say that OR if you are passive aggressively insisting my subs aren’t enough to taste what I’m getting say that as well instead of wasting 25 minutes of my time to scoop and blend something incorrectly twice! Just get a new job.
  • JG
    Janice Gonzalez
    Dec 29, 2025
    1.0
    Horrible service, walked in, no line, guy sisnt even greet or say anything, didn't look my way, waited a few minutes and nothing so I left . Horrible service
  • TT
    TheArtist
    Nov 19, 2025
    3.0
    They make my favorite smoothie Perfect!!!! My only issue is they don't answer the phone. Some of us that work in the AM would like to call and place an order prior to coming, but not Once have they ever answered the phone and I've been calling for months. I even say something when I get there and I just get the same apology. The best apology is changed behavior. Answer the phone Please!!! Sheesh
  • AC
    Aria Chermansky
    Nov 15, 2025
    1.0
    The staff were friendly and the place was clean, but the food was actively disgusting. The service was friendly and fast, so they deserve credit for that. I got a chicken pesto flatbread and a jetty junior. The jetty junior was so sour, but was blended nice. THE PESTO FLATBREAD THOUGH was literally (not exaggerating) completely drenched in oil to the point it went through the wrapper and a napkin I placed below the wrapper. I had no choice, but the eat it unless I wanted to skip lunch completely and it was just baked to the brim with oil. It was so gross. Again the staff were good with direct service in the front, but however was cooking that day needs to have the stove taken away. I had to go through three clorox wipes just to clean my hands off after holding it.

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the regular operating hours of Tropical Smoothie Cafe?

Tropical Smoothie Cafe is open Monday through Friday from 7 AM to 9 PM, Saturday from 8 AM to 9 PM, and Sunday from 8 AM to 9 PM for dine-in, takeout, and pickup.

Brand Certified Facts from Tropical Smoothie Cafe

Tropical Smoothie Cafe partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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