Tropical Smoothie Cafe

Reviews

• TR

  TheArtist Rofel

  5 days ago
  3.0
  They make my favorite smoothie Perfect!!!! My only issue is they don't answer the phone. Some of us that work in the AM would like to call and place an order prior to coming, but not Once have they ever answered the phone and I've been calling for months. I even say something when I get there and I just get the same apology. The best apology is changed behavior. Answer the phone Please!!! Sheesh
• AC

  Aria Chermansky

  Nov 15, 2025
  1.0
  The staff were friendly and the place was clean, but the food was actively disgusting. The service was friendly and fast, so they deserve credit for that. I got a chicken pesto flatbread and a jetty junior. The jetty junior was so sour, but was blended nice. THE PESTO FLATBREAD THOUGH was literally (not exaggerating) completely drenched in oil to the point it went through the wrapper and a napkin I placed below the wrapper. I had no choice, but the eat it unless I wanted to skip lunch completely and it was just baked to the brim with oil. It was so gross. Again the staff were good with direct service in the front, but however was cooking that day needs to have the stove taken away. I had to go through three clorox wipes just to clean my hands off after holding it.
• MB

  Matthew Bennett

  Aug 12, 2025
  1.0
  I visited this place about three months ago. I ordered online as I normally do. It took me 20 minutes to get there. Upon arriving, I wasn’t sure if they were open. Lights were out and when I walked in, nobody was around. After calling to the back for someone to come out, they realized an order had been printed over 20 minutes ago and it hadn’t been done. Mind you there was nobody inside whatsoever and the place looked closed. After the girls realized they missed my order, they had to cut on their equipment in order to start my order. I advised them I didn’t have time to wait and wanted a refund and a manager number to be able to receive it being that they don’t give in store refunds. After calling the manager to advise of what happened, I was immediately cursed out upon him picking up the phone with him not caring that I was a paying customer that did not receive my food or my money back. I called back to the store to advise them of what happened only to be told there’s nothing else she can do and she felt as if she had done enough and hung up on me. She then gave my number to her father who called me to advise me not to go back to the store or they would call the police and have me banned. With all this being recorded inside the store I called corporate to advise them of what happened and to review the tapes to see if I was rude, disrespectful, or aggressive, which I was none of those things. After contacting corporate 3 to 4 times I still have yet to receive my money back from my order, nor has anybody from corporate contacted me about the incident. Not sure what type of establishment this is or how they’re still in business with such low reviews across the board. But this is highly unacceptable and I can see why the workers don’t care because it’s obvious that corporate and the store owner and manager don’t care. They did send me a $10 gift card to visit back to their store as if I would want to go back after that. Crazy thing is is that I spent over $20 in store and have yet to receive my money back. Moral of the story make your smoothies at home or find another smoothie spot cause the only thing they’re smooth at here is getting over on customers.
• KC

  Katie Carter

  Aug 10, 2025
  1.0
  I received a frozen Acai bowl. I asked if I could get something else because I can't eat a frozen bowl. I was told that is how they come, just wait 5 minutes or so. They took the bowl from me and told me I had to wait till the manager came in to do a refund. They can't make me anything else because nothing is wrong with the bowl, it's just FROZEN. Customer service is not here and neither is a manager or supervisor that can help you out. There is a rude girl who wears a jacket with no name tag.
• EM

  Ed Mcm

  Jul 10, 2025
  1.0
  This location is trifling. Walked in 10 minutes before closing time for an uber eats order. 3 employees standing there doing nothing won’t make the customer order. Horrible service.

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