Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others highlighted rude and dismissive behavior from management and employees.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but there were also complaints about unsanitary conditions and poor maintenance.
Food Quality
While some customers enjoyed the food, others experienced issues with cold or poorly prepared items, leading to dissatisfaction.
Service Speed
Customers frequently mentioned slow service, particularly during peak hours, with long wait times reported in both drive-thru and in-store experiences.