Brand Certified
McDonald's
3.2(1854 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
13011 Hull St, Midlothian, VA
23112, United States
Certified by McDonald's • Mar 01, 2026
(804) 744-6710
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.2
1,854 reviews
5 stars
534
4 stars
356
3 stars
363
2 stars
174
1 star
427
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, poor communication, and unprofessional staff behavior.
Order Accuracy
Many reviews highlighted consistent issues with incorrect orders, missing items, and food quality.
Food Quality
Customers frequently mentioned cold or improperly prepared food, with some reporting health concerns.
Customer Care
Several reviews noted a lack of customer service and respect from staff, with some expressing dissatisfaction with management.
- SBSamantha Baca3 days ago5.0Even if i did have to wait a bit for someone to ask me what I was waiting for. Won't say more because besides that who did finally help me was great even understood me with having no voice... They helped me! I ordered from the app and I ordered a big Mac meal with 6 nuggets for my doggos but what they had was 2 large fries and wasnt even me Idk but the app needs some adjustments to make things go more smoothly and they gave me my order than goodness for electric recipes! Or I would have been out 15 o.O
- CCChristopher Cintron4 days ago1.0Ordered the New Big Arch with no pickles but it came out with pickles. I sent it back and asked for no pickles agian but idk if they reused the lettuce or something because i got the puckle taste again in the 2nd one as well even tho this time there were no pickles
- PCPam CoffmanFeb 10, 20261.0Ordered a 6 piece Happy Meal with a chocolate milk. Got home had no milk and the nugget box has 2 eggs in it!! Gross. Needless to say I had a very disappointed grandson
- JWJon WatsonJan 21, 20261.0Night shift crew barely spoke English. Communication was mostly charades with a couple McDonalds brand words thrown in. When I got to the window they handed me a random bag of food that was not even close to my order. When I tried to clarify my order by showing them the order on my phone they told me to pull forward. Sat there for 15 minutes waiting in the pickup area for an order that never appeared. Then the app told me my order was completed. And the McDonalds app is built to make refunds impossible without a receipt (which i never received) because the app doesn't have a basic receipt tracking function so I have to resort to going to my bank for a chargeback.
- CJChris JonesJan 14, 20265.0Great service fast Accurate and friendly! Love it top notch for fast food
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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