Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,983 reviews
5 stars
575
4 stars
382
3 stars
380
2 stars
188
1 star
458
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported extremely poor service, including long wait times, rude staff, and unhelpful management.
Food Quality
Many reviews highlighted issues with food quality, including cold items, incorrect orders, and food safety concerns.
Cleanliness
Several customers noted unsanitary conditions in the restaurant and restrooms, contributing to a negative dining experience.
Order Accuracy
Frequent complaints about incorrect orders and missing items were reported, indicating a lack of attention to detail.
Customer Experience
Overall, the customer experience was marred by unprofessional staff behavior and a lack of responsiveness to customer needs.
- PBPhilip BryantNov 11, 20251.0This location refuses to honor veterans.
- APAmy PhanNov 4, 20255.0Shanida was very friendly and had a positive vibe while handling a very stressful drive through thank you for your kindness!
- CCConnor C.Nov 3, 20251.0Never ever go here if you actually want what you ordered. My burger literally had no meat in it. Just bun, cheese, and pickles. Ridiculous. I asked for a single burger instead of a double and they gave me no meat. They also gave me no receipt and did not ask if I wanted one. Shut down this location.
- CBCyndi BrownNov 2, 20251.0Ordered food from there and when got home to No burger on the quarter pounder bun…. This was very disappointing….because they made us wait for burger to be fixed…. And trusting we left and went home…. Very disappointing 11/6/25 Went to get my free order and the Hispanic mgr for evening shift act like she didn’t want to give it to me and said they don’t know bout an order and we told her about Cassidy said she had us straight and then she act like she was gonna call Cassidy I guess to see if we were bluffing about free meal 1.yall gave us a burger less burger and 2.we called and said it would be replaced…. So she goes and start saying something in Spanish and I saw they were making the meal…. For one we are not liars …. 2.if you want your ratings to go up you should be nicer
- CFCafe Legacy FreshOct 26, 20251.0Horrible horrible service- had to waitboutside over 20 minutes. Food never came. Went inside and just got a refund. Horrible service
Frequently Asked Questions About McDonald's
What are the regular hours of operation for this McDonald's location?
This McDonald's in Midlothian, VA is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer delivery services?
Yes, delivery service is available from 5:00 AM to midnight on most days, extending to 1:00 AM on Fridays and Saturdays.
Can I use the drive-thru at this McDonald's? If so, what are the drive-thru hours?
Yes, the drive-thru is available daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
What payment methods are accepted at this McDonald's?
Accepted payments include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services does this McDonald's offer?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Is there an app I can use to order from this McDonald's?
Yes, you can order using the McDonald's App available on both the Apple App Store and Google Play Store.
Where is this McDonald's located?
It is located at 13011 Hull St, Midlothian, VA 23112, USA.
What nearby places can I visit before or after dining at McDonald's?
Nearby places include Kid to Kid Midlothian thrift store, Splash In car wash and gas station, and Shell gas station convenience store.
Are there nearby coffee shops close to this McDonald's?
Yes, Starbucks and Tropical Smoothie Cafe are nearby options for coffee and smoothies.
What nearby amenities are available for errands when visiting this McDonald's?
Nearby amenities include CVS Pharmacy, Target Store Richmond-Brandermill for groceries and shopping, and Banfield Pet Hospital for veterinary services.