Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,219 reviews
5 stars
442
4 stars
250
3 stars
219
2 stars
93
1 star
215
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, unhelpful management, and a lack of accountability for mistakes.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong food, leading to frustration and dissatisfaction.
Food Quality
Feedback indicated inconsistent food quality, with some customers receiving cold or poorly prepared items, while others praised the freshness and taste.
Staff Attitude
While some reviews noted friendly and helpful staff, others reported rude behavior and a lack of professionalism, particularly from management.
Service Speed
Customers frequently mentioned slow service, especially during busy times, with long wait times reported for both drive-thru and in-store orders.
- SDSha DMVJan 4, 20265.0got “semen sauce” instead of ranch but it was pretty good so 5 stars, a bit salty though
- 666lemans10Jan 4, 20261.0Walked inside and asked the other customers how long they waited. Once one of the customers said "10 minutes", then I walked out. This McDonald's is slow, and the employees are nasty.
- EDEmily DawsonJan 1, 20261.0I went to those McDonald's last night at 10 (online it said close at 11, NYE might affect hours) I went to the speaker no answer so I drove around to the second window to see of they were actually close because you know sometimes the workers will take their headsets off prior to close and one lady closer to the front counter just gave me a nasty look and walked out of sight and then this dude came around amd just stood there with a nasty look shaking his head amd that's when I was like okay they're clearly closed and before I drove away this lady came to the windows without even opening the windows yelled "WE ARE CLOSED" and if im being honest I don't even care that they were closed they were just rude like it's not hard to come to the windows and be like "hey we are closed" I have worked in fast food I understand having to work on a holiday and being annoyed woth customers because you would rather be anywhere then work but that's not an excuse to be rude when a customer hasn't done anything rude to you
- ATAnam TahirDec 26, 20251.0They have such a pathetic customer service. The GM is extremely rude. They admit they forgot to put 2 burgers that were missing in the order and yet had the audacity to blame DOORDASH for their own fault. I got reimbursed from Door-dash which was clearly not their fault and instead of taking the accountability they asked me they couldn’t offer me anything. Everywhere around the world McDonalds Franchise offers best resolutions with good deals. Such a big name and greedy tactics. Surely they are heading to hell for their bad attitudes.
- TDTiffeny DeFazioDec 11, 20251.03 Separate times now I’ve tried using my points all for it to suddenly not work and YET my points are gone afterwards as if they were used and not a single person in this location seems to even remotely try to rectify it. Don’t waste your time here seriously
Frequently Asked Questions About McDonald's
What are the delivery hours for this McDonald's location?
Delivery is available Monday through Saturday from 5:00 AM to 11:30 PM, and on Sunday from 6:00 AM to 11:30 PM.
Does this McDonald's have drive-thru service, and what are its hours?
Yes, the drive-thru is open Monday through Saturday from 5:00 AM to midnight and Sunday from 6:00 AM to midnight.
What types of services does this McDonald's offer?
This location offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi services.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is this McDonald's located?
It is located at 13170 Midlothian Turnpike, Midlothian, VA 23113, USA.
How can I order food online from this McDonald's?
You can order online through their delivery website at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on iOS and Android.
What are the operating hours for dine-in at this McDonald's?
The restaurant is open Monday through Saturday from 5:00 AM to 11:00 PM and Sunday from 6:00 AM to 11:00 PM.
Are there any nearby banks if I need to withdraw cash before visiting?
Yes, nearby banks include First Citizens Bank and C&F Bank, both providing ATM services which might be convenient before your visit.
Is there a pharmacy close to this McDonald's for any health needs?
CVS Pharmacy and MinuteClinic at CVS are nearby and offer pharmacy and healthcare services, useful if you need medication or health consultations before or after your meal.
What nearby places can provide entertainment or shopping before or after visiting McDonald's?
Nearby, you can visit Redbox for video rentals, Village Marketplace Shopping Center for various retail stores, Banner’s Hallmark Shop for gifts, or The Lazy Daisy gift shop for unique finds.