Jimmy John's

4.2
218 reviews

About

Sandwich Restaurant

Location

Jimmy John's
12000 Southshore Point Rd, Midlothian, VA
23112, United States

Hours

Reviews

4.2
218 reviews
5 stars
146
4 stars
29
3 stars
13
2 stars
8
1 star
22

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the fast and friendly service, noting that orders were often accurate and delivered quickly.

Food Quality

While several reviews highlighted the deliciousness and freshness of the sandwiches, some customers expressed disappointment with the portion sizes and quality of specific items.

Cleanliness

Customers consistently mentioned that the restaurant was clean and well-maintained.

Customer Experience

There were mixed reviews regarding customer service, with some praising the staff's friendliness while others reported issues with order accuracy and management responsiveness.
  • NN
    Nell
    Dec 24, 2025
    2.0
    I asked the biggest guy behind the counter could he warm up my sandwich he said "No he couldn't make an exception for me". I didn't ask for much. I was very disappointed. There was a small bug in the wrapping of my husband's sandwich which we saw once he finished his sandwich. We don't know if it was in there when the sandwich was made or flew/crawled in there while he was eating. When I showed the guys behind the counter their response was "Oh yea we have flies in here" Other than those negatives, the music was good. I enjoyed laughing and joking with my husband but I won't be returning to this location again.
  • NN
    Nancy
    Nov 13, 2025
    5.0
    We went for the picklewich and they did not disappoint! Service was fast and the staff was really nice too. We'll definitely go back!
  • CM
    Chris “CAM” M
    Sep 17, 2025
    5.0
    Loved it
  • PH
    Patty Hughes
    Sep 11, 2025
    5.0
    Best sub i have had in a very long time. I had the Italian, fresh hot bread.
  • DH
    Debbie Hlava
    Aug 18, 2025
    1.0
    Lettuce and a thin slice of tomato took over the ONE slice of ham and ONE slice of cheese. Very disappointed, not what it used to be. $8, overpaid for what I received. Order was to go or I would have brought it back to the counter. Good bye Jimmy John’s Aug 18, 2025 1:30 pm