Five Guys

4.4
820 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 12413 Tennessee Plaza in Midlothian is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
12413 Tennessee Plaza, Midlothian, VA
23112, United States

Hours

Reviews

4.4
820 reviews
5 stars
523
4 stars
182
3 stars
51
2 stars
17
1 star
47

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers consistently praised the burgers and fries for being delicious, fresh, and well-prepared.

Customer Service

Feedback on customer service was mixed; while many praised friendly and attentive staff, some reported rude behavior and poor service experiences.

Cleanliness

The establishment is frequently noted for its cleanliness, with many customers appreciating the tidy environment.

Pricing

Several reviews highlighted concerns about high prices, with many customers feeling that the cost of food is too steep for the value received.
  • LJ
    Leslie Johnson
    Jan 4, 2026
    1.0
    Burgers were wrong. Told the manager and got eyes rolled at me. Then they all started speaking another language and looking at me. I watched carefully to make sure they didnt put anything in my food. Will never go to this location again. Poor communication and rude employees.
  • 66
    6lemans10
    Dec 20, 2025
    3.0
    Typical attitude from a black woman taking my order. Other then the bad customer service, the food was excellent.
  • IJ
    Iris Jaye
    Nov 14, 2025
    5.0
    The cheeseburgers were great and the fries were perfection. I had a strawberry shake and I was not disappointed. Overall a 9.5.
  • BK
    Boog Ketelsen
    Nov 13, 2025
    5.0
    Cashier was precise. Meal was prompt but did forget my drink it was retrieved shortly after. All of the meal was hot and made as expected except wilted lettuce on burger. All in all it was good 👍🏻
  • SJ
    Suzanne J
    Oct 26, 2025
    5.0
    Had the best burgers snd crispiest fries tonight! Everything hot and fresh, as usual. If you like your fries crispy like we do, ask for extra crispy.😉

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.