Dunkin'

2.7
527 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Midlothian, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13521 Waterford Place, Midlothian, VA
23112, United States

Hours

Reviews

2.7
527 reviews
5 stars
135
4 stars
60
3 stars
63
2 stars
46
1 star
223

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor service, and incorrect orders, leading to frustration and dissatisfaction.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and restrooms, contributing to a negative dining experience.

Product Availability

The location often ran out of popular menu items, particularly donuts, which disappointed customers expecting a full selection.

Staff Training

Many reviews indicated a lack of proper training among staff, resulting in mistakes and inefficiencies in order preparation.

Management Concerns

There were mentions of poor management and organization, with some customers noting improvements under new management but overall dissatisfaction with the current state.
  • JC
    Jordan Collins
    Jan 2, 2026
    1.0
    This is only been about the 3rd or 4th time I've been to this location because we actively try to avoid this location due to mess ups on orders every time we've come to this location, again this morning coffee prepared incorrectly and incorrect donuts as well, ended up having to go to a different dunkin location just to get the donuts my wife actually wanted since I couldn't count on this location not to mess it up again. Won't be returning.
  • MC
    Matt Carey
    Sep 21, 2025
    1.0
    Always out of donuts, and not just a few - most of them. How do they stay in business?
  • NV
    nikki vanegdom
    Sep 9, 2025
    1.0
    Waited 5 minutes in line for a cup of water, she told me to pull around without saying a total and then tried to charge me 2.75 for a CUP OF WATER. It’s only suppose to be 1$ if it’s charged. Employee was also rude.
  • KK
    kim
    Sep 6, 2025
    1.0
    BUGS BUGS BUGS I recently visited this location and they squished a bug into my drink lid and actually handed me the drink! I was running late and didnt notice the bug. So I drank about half the drink 🤢.. When I brought the drink back the manager on duty apologized and gave me a gift card that has zero dollars on it although she stated it had 10 dollars. This location clearly has a bug problem see my photos of my drink..
  • TT
    Thomas Turak
    Aug 22, 2025
    2.0
    New guy behind the counter not a problem, but the grumpy old lady teaching him to do his job when she doesn’t know what she’s doing is the problem. Ordered a chipotle wake up wrap with sausage, told them 3 times. I received a regular sausage wake up wrap then even after I said something about it they made me another wake up wrap, this time with chipotle and still managed to do it wrong

Frequently Asked Questions About Dunkin'

What are the regular operating hours of this Dunkin' location in Midlothian, VA?

This Dunkin' in Midlothian, VA is open daily from 5:00 AM to 7:00 PM.

Does this Dunkin' offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.