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Dairy Queen Grill & Chill

4.1
(1025 reviews)

Business Details

3900 Bailey Bridge Rd, Midlothian, VA
23112-2914, United States
(804) 763-3200
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
3900 Bailey Bridge Rd, Midlothian, VA
23112-2914, United States

Hours

Reviews

4.1
1,025 reviews
5 stars
544
4 stars
254
3 stars
116
2 stars
41
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with some praising the staff while others noted disrespectful behavior and mistakes with orders.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty floors, sticky tables, and unclean soda machines.

Food Quality

Feedback on food quality was inconsistent, with some enjoying the ice cream and chicken tenders, while others complained about soggy or poorly prepared meals.

Order Accuracy

Several customers experienced issues with incorrect orders, missing items, and poor handling of mobile orders.
  • BW
    Bryant Watson
    Jan 14, 2026
    5.0
    Very friendly employees and the food was fast and delicious
  • LK
    L Kay
    Jan 10, 2026
    5.0
    I frequently come here to get a cheeseburger combo via the drive through and both the burger and fries are always HOT and properly made.
  • JM
    Janet McDowell
    Jan 8, 2026
    2.0
    Employee was friendly. Crispy burger meal my husband was looking forward to trying was "ok". Sure didn't look like the ad! Chicken tenders were good. Floors greasy and footprints all over. Tables sticky. Someone had opened and squirted some of the catsup packets on the catsup packets in the holder. I did tell staff and she did clean it. Atmosphere was just not clean!
  • HV
    Holly Varner
    Jan 1, 2026
    1.0
    Food was horrible! Food was so soggy looked like it was but back in grease or not cooked long enough. It taste like chemicals.
  • RB
    Ryan Baird
    Dec 22, 2025
    3.0
    Overall the staff was friendly but the soda machine in the dining room was nasty. It had mold in the bottom as well as black trash floating in my drink. I reported it and was given sodas made from the drive thru machine. No one came to take care of the nasty soda machine in the dining room. There is a photo of the dump tray and I missed taking a photo of my soda but there was black trash in my soda.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, and classic fast-food items like burgers and fries, along with specialties such as Blizzard® Treats, Chicken Strip Basket, and Grillburgers®.

What are the operating hours of Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill is open every day from 11:00 AM to 10:00 PM.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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