Business Details
About
Mexican Restaurant
Chipotle Ivymont is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
1.9
241 reviews
5 stars
42
4 stars
11
3 stars
6
2 stars
10
1 star
172
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including missing ingredients, stale items, and poorly prepared dishes.
Customer Service
Many reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Cleanliness
The restaurant was often described as dirty, with unclean tables and overflowing trash, contributing to a negative dining experience.
Ingredient Availability
Numerous customers noted that the location frequently ran out of key ingredients, leading to dissatisfaction and frustration.
Management Issues
Reviews indicated a lack of effective management, with complaints about understaffing and poor operational practices.
- RWRachel WilkersonNov 15, 20251.0The food prep area looked dirty and they charge you a crazy amount for chips.
- MKM KNov 11, 20251.0I ordered a salad for pickup- the salad had no lettuce... the base of any salad lol. And they forgot my chips that i paid for. Next time I will have to check the bag and also open my salad to ensure there is lettuce i guess. Also got to the front of the line and was told to circle back around through the drive through. So I ended up having to wait in line twice
- DPDavid PacileoOct 25, 20255.0Good food and friendly service.
- LMLee MorrisOct 23, 20251.0Surprise surprise out of white rice at dinner time. Waited 25 mins after they said 15 mins. They are always out of something, place is disqusting, and workers are incompetent
- DNDiana NiemasOct 2, 20254.0For a while, this Chipotle location was not consistent with food prep, customer service, and cleanliness. However, my last three visits have been great. I am not sure if there is new management or more employee training, but wow! The restaurant has been clean, and the staff have worked to provide a solid customer service experience. I hope to see this positive change continue because my oldest child loves his Chipotle!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Ivymont specialize in?
Chipotle Mexican Grill Ivymont specializes in customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill Ivymont?
Chipotle Ivymont is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill Ivymont located?
It is located at 14171 Midlothian Turnpike, Chesterfield, Midlothian, VA 23113, USA.
How can I place an order online at Chipotle Ivymont?
You can place an order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app available on the Apple App Store.
Does Chipotle Ivymont have a rewards program?
Yes, Chipotle offers a rewards program called Chipotle Rewards where customers can earn free food and exclusive offers by signing up.
How can I contact Chipotle Mexican Grill Ivymont?
You can contact them by phone at +1 804-566-3590 or via email at VA.4126.Ivymont@chipotle.com.
Are there any nearby wellness centers close to Chipotle Ivymont?
Yes, Stretch Zone, a wellness and health club, is located nearby. Customers might visit it for wellness services before or after enjoying a meal at Chipotle.
What other dining options are close to Chipotle Mexican Grill Ivymont?
Nearby dining options include The Honey Baked Ham Company for sandwiches and soups, Qdoba for Mexican cuisine, Teriyaki Madness for Asian fusion, and Jersey Mike's Subs for sandwiches.
Can I combine a visit to Chipotle Ivymont with local fitness activities?
Yes, local fitness venues like Row House gym and Ivy Rehab Physical Therapy are close by, offering opportunities to work out or recover before or after your meal.
What social media platforms can I follow Chipotle Mexican Grill on for updates?
Chipotle can be followed on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube for the latest updates and promotions.