Chipotle Mexican Grill

3.3
1015 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Swift Creek is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
13300 Rittenhouse Dr, Midlothian, VA
23112, United States

Hours

Reviews

3.3
1,015 reviews
5 stars
357
4 stars
190
3 stars
103
2 stars
82
1 star
283

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and lack of professionalism.

Cleanliness

Many customers reported unsanitary conditions in the dining area and food preparation areas, with complaints about dirty tables and floors.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders, missing items, and inconsistent portion sizes.

Food Quality

Feedback indicated that food quality was often subpar, with complaints about undercooked ingredients and stale items.

Speed of Service

While some customers experienced quick service, many noted long wait times, especially for drive-thru and online orders.
  • NK
    Neil Kester
    Nov 14, 2025
    1.0
    Every time I come here I am disappointed. The staff are unhelpful, the facility is often dirty, and the food is sub-par. I've order in person and for pickup via the chipotle app. Every time I order via the app, the location doesn't update the status. Tonight's was bone cold and was clearly made with food that hadn't been kept warm. Go to another Chipotle if at all possible!
  • LL
    Luna
    Nov 3, 2025
    5.0
    Always nice when I visit for lunch. Never too busy, friendly staff, always pretty clean.
  • JC
    J C
    Aug 15, 2025
    1.0
    Very horrible experience I order extra corn steak and queso online went through the drive through and ℹ received a basic bowel I had to give 1.70 for queso because it wasn’t any and the drive thru attitude was the worst they greeted me by saying “what’s up “ this no costume service at all was displayed. this experience is the reason I will not be back . I paid with my hard earned money and received bare minimum with an attitude on the SIDE !!!
  • JS
    Joyce Spence
    Jul 31, 2025
    1.0
    Food was ok. Eating area stunk smelled like stale water. Ended up not feeling well after eating i will not go back to that store if in the area.
  • WT
    Winna T
    Jul 17, 2025
    1.0
    drive thru employees ALWAYS have an attitude and if your picking up an order expect to stand there for a moment because orders are never on the shelf on time on top of them ignoring customers that are waiting for online orders

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill Swift Creek offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill Swift Creek?

The restaurant is open daily from 10:45 AM to 11:00 PM.