Chipotle Mexican Grill

3.2
1021 reviews
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About

Mexican Restaurant
Chipotle Swift Creek is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
13300 Rittenhouse Dr, Midlothian, VA
23112, United States

Hours

Reviews

3.2
1,021 reviews
5 stars
358
4 stars
190
3 stars
103
2 stars
84
1 star
286

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, floors, and food preparation areas.

Customer Service

Numerous customers reported rude and unhelpful staff, with many experiences of poor service and lack of accountability.

Food Quality

Many reviews mentioned issues with food quality, including undercooked items, incorrect orders, and unsatisfactory portion sizes.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and inconsistent portion sizes were noted across several reviews.
  • HH
    Haleigh Heiser
    Jan 3, 2026
    1.0
    Found an outdoor leaf in my food! I am throughly concerned!
  • KR
    Katie Rossi
    Dec 23, 2025
    1.0
    The food here tastes like no one cares about being employed. The best chipotle is off chippenham and Midlothian turnpike. It
  • JS
    Jessica S
    Dec 3, 2025
    1.0
    I had not been to this location in years and it’s nice to see they are consistent in being awful! I drove 15 mins to return this online order - chicken bowl with rotten guac (the chicken you see is all that was given also) $16 is wild. The “team” argued that it’s fresh, refused a remake or to give a refund.
  • NK
    Neil Kester
    Nov 14, 2025
    1.0
    Every time I come here I am disappointed. The staff are unhelpful, the facility is often dirty, and the food is sub-par. I've order in person and for pickup via the chipotle app. Every time I order via the app, the location doesn't update the status. Tonight's was bone cold and was clearly made with food that hadn't been kept warm. Go to another Chipotle if at all possible!
  • LL
    Luna
    Nov 3, 2025
    5.0
    Always nice when I visit for lunch. Never too busy, friendly staff, always pretty clean.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill Swift Creek offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill Swift Creek?

The restaurant is open daily from 10:45 AM to 11:00 PM.