Buffalo Wild Wings

Reviews

• BK

  Barbara Kunkel

  Nov 13, 2025
  1.0
  Just got my order home and the sauce I ordered was left out of my order. I called the BWW at the Southshore Pointe Drive in Midlothian Virginia Hull Street Road. I explained we were not driving back to pick the sauce. I explained that I wanted them to deliver the sauce to my house. I was told that for safety reasons no could do that. Misty(?) suggested I order a bottle of sauce thru Doordash and I would be refunded. I said I only wanted what ordered. Relaxed to Misty(?) I was not happy and I was now going to Google, rate my experience, leave a comment, and would not be a patron any longer.
• MN

  Mark Nichols

  Oct 23, 2025
  4.0
  Great wings and food
• LC

  L C

  Oct 19, 2025
  1.0
  The booths are dirty and do not appear to be cleaned between parties.
• TW

  Tamika Webb-May

  Oct 17, 2025
  5.0
  Venue newly remodeled. Looks great. The men's bathroom was disgusting, per my husband. The urinals were gross, he didn't want to use it.
• AK

  Alex Kellogg

  Sep 24, 2025
  1.0
  Buffalo Wild Wings as a company has always struggled with customer service and this facility is no different. I rarely go less than 15% on the tip however this dinner deserved far less ($1 tip on a $42 bill) and that was still too much. To start off our server was genuinely out of his mind. I’m not sure if he was incredibly stoned, drunk or what but he could not understand any of the words we said and I am certain a cop would have arrested him on a sobriety test. I literally had to use my finger to point out items on the menu and hope that he saw correctly (which he didn’t). My son’s kids menu macaroni and cheese meal was instead ordered as a single side of macaroni and a four dollar kids soda which was an up charge in the end. I was “told” (because he could barely speak intelligibly) tots are interchangeable with fries as the meals side however this was an up charge on the bill. The server never came back to refill drinks at all so we were thirsty the last half of our meal. My wife order a side of carrots and celery (but received a bowl of 100% carrots only) which were charged but forgotten by the server until we asked again near the end. The biggest issue is that my meal and my sons (wrong) meal came out together and my wife was told “we dropped you sandwich in the kitchen so it’ll be a little while for yours”. This of course led to the awkward 10 minutes of me nibbling tots and allowing my burger to sit getting soggy because I don’t want to eat in front of my hungry wife. I understand accidents happen however a simple statement of “you have to sit and want longer because we messed up” is unacceptable. A restaurant that cares at all will offer something to make up for the inconvenience but of course our stoned server could barely stand up straight so excepting anything other than poor service is unrealistic. The food from any Buffalo Wild Wings is okay however the atrocious service makes them a To-Go restaurant only.

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