While many customers praised the friendly and helpful staff, there were notable complaints about unhelpful or rude employees, particularly in the deli and checkout areas.
Cleanliness
The store is frequently described as clean and well-stocked, contributing positively to the shopping experience.
Pricing Issues
Several customers reported discrepancies with sale prices not being honored at checkout, leading to frustration and distrust.
Self-Checkout Concerns
The introduction of self-checkout has received mixed reviews, with some customers feeling it has led to reduced staffing and slower service.
Product Quality
Feedback on product quality is mixed, with some customers noting fresh produce and meats, while others reported issues with expired or low-quality items.
LW
Lindsey Wolfrey
Feb 20, 2026
1.0
This is one of the worst food lions. Theres never any registers open. The few employees working are just standing around doing nothing at all. I cant speak for the back employees but the front of the house is awful and needs alot of work.
LC
Luv Leroy Cannon
Jan 25, 2026
2.0
I’ve been going to this store weekly for the past 8 years. Every face is familiar. I’ve seen many new hires and many people go. It’s my neighborhood store! The staff is pretty nice, with one or two exceptions. The problem is not the staff. The trouble is this. I am a receipt checker. I actually look at my receipt after every purchase, particularly at this store. I’m not on a budget per se, it’s just that I find an error nearly 100 percent of the time when purchasing sale items! Generally, when I go to the store, I am looking for items on sale, but at this store, If I buy something on sale, I regularly find an error on the receipt. Interestingly, these errors are in favor of Food Lion, never to my advantage. The most common error is the sale price does not ring up. I have the store card, I scan it first, but if the item is deeply discounted (reflected by the little white tag for a 2-3 day sale item) well, the sale price just doesn’t ring up. I’ve gotten to where I take a picture bc they like to send you back to verify the price with a pic. I find that clearance items do not always ring for the clearance price. Lastly, they recently had beef on sale. I purchased 3 packets at the sale price. Only 2 of the 3 rang up on sale. The third was at regular price. I had to go back to the eat department to address the issue. It was another Food Lion error. Why is this important and why am I bothering to write a review? In large part, it is because if this is happening to me, it’s also happening to you. it happens so often that I just thought I’d like to let someone else know. If you are shopping at the Food Lion At the corner of old hundred and Genito Road, in Midlothian Virginia, check your receipt! The staff will not appreciate your attention to detail, and may treat you as if you’re the crook, LOL. Don’t let it upset you. Get the right price and don’t let them take avantage of you!
MJ
Myeisha & Deon Jackson
Dec 20, 2025
1.0
I WAS TRYING TO GIVE YOU GUYS A SHOT. ONE DOOR FOR THE GUEST. BUT WHEN YOU DIDNT HAVE 100piece chicken order ready at the appropriate time. Won’t be back. Pharmacy and all pack it up!!
DB
Drew Bonds
Dec 16, 2025
1.0
More expensive with less variety than Wal-mart or Publix. Produce was of low quality, as were the selections of meats. Multiple deals listed on stickers were not applied during checkout. As I was checking out, an employee was loudly cursing at a customer in the presence of small children. This was around 10am on 12/16/25. Other employees were joking about the situation. Not exactly the experience you expect from a small neighborhood grocery store. This is the closest grocery store to my house unfortunately, and I guess I'll be driving a little further because I won't be going back.
SR
Stephanie Robinson
Dec 12, 2025
2.0
The stores great. If you’re going to have self checkout. You also should have regular check out. The self checkout was fine. Now it’s having glitches making you think your stealing and your not.
What are the operating hours of Food Lion at Village at Waterford?
Food Lion is open every day from 7:00 AM to 11:00 PM. On Christmas Eve, it closes early at 6:00 PM; it is closed on Christmas Day and New Year's Day, and opens from 9:00 AM to 5:00 PM on New Year's Eve.
Where is Food Lion located in Midlothian, VA?
Food Lion is located at 13530 Waterford Place in the Village at Waterford neighborhood of Midlothian, VA 23112.
Does Food Lion offer organic and fresh produce?
Yes, Food Lion offers fresh produce and sells organic products.
What payment methods does Food Lion accept?
Food Lion accepts payments via debit cards, mobile NFC, and also offers check payment options. It does not require cash only payments.
Is Food Lion accessible to people with disabilities?
Yes, Food Lion features a wheelchair-accessible entrance, parking, and has public restrooms accessible to people with disabilities.
What grocery services are available at Food Lion?
Food Lion is a grocery store and supermarket that offers fresh produce, bakery items, and prepared food for customers.
What nearby dining options are available around Food Lion at Village at Waterford?
Nearby dining options include Surf Rider Grill, Clean Eatz health food restaurant, The Grill at Waterford bar and grill, Twisted Tomato pizza restaurant, Teriyaki & Sushi restaurant, Die Küche brewery and beer bar, Flyin' Pig barbecue restaurant, and The Flyin' Pig barbecue restaurant.
Are there fitness or wellness centers near Food Lion?
Yes, nearby you can find The Little Gym Midlothian for children, Aim 4Fitness martial arts club, Authentic Massage therapy, and TFWMidlothian life coaching and active life services.
What other services can customers access near Food Lion?
Nearby services include Blue Rhino Propane Exchange, Western Union money transfer, Nails By Stormy beauty salon, MaidPro home cleaning, Biggers Family Dentistry, professional barber services, and several doctor offices including Jeffrey N. Greer MD and Christa Motsinger.
Does Food Lion have an online presence and rewards program?
Yes, Food Lion has a website (https://stores.foodlion.com/va/midlothian/13530-waterford-place), social media on Facebook, Instagram, and Twitter under the handle 'foodlion', and offers a Shop & Earn Rewards Program to help customers save.
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