This store has 2.8 stars reason. Ordered a DD pickup for myself, 5-15 minute expected. Get there in less than 10, food not ready, cool. 20 in, I havent recieved any explanation or anything. A customer had already come, waited at the counter, not recieved service, and then left.
Alas, I had preordered and could not do the same.
Theres some commotion going on back there, lots of beeping, sounds like someone on a voice call giving instructions on how to fix a machine. Eventually, I learn their fryer just gave up but they're handling it. Alright, cool.
By minute 40, I am given a completed order. But, its missing nuggets, and every sandwich has NOTHING on it except bread, the meat, and cheese if applicable. AND ITS ALL COLD. They made the main food in advance and just... let it sit cold for 40 minutes I guess. I try to get a refund through DD. Not possible. I asked to recieve a refund through the restaurant. Not possible. We are dumbly looking at each other. I have 20 minutes left on my lunch break, and I still need to drive back to work.
Eventually, we settle on a remake, because I can't get my money and this literally just isnt even what I ordered. I would love a refund, and I understand the kitchen is a mess and I literally don't fault them at all for things out of their control... except some guy in the back just starts RAGING. Yelling about how he has to remake it, about how they have bigger things going on, etc. Dude, I want to be here as much as you do.
I try to CALL doordash because at this point I don't trust this guy not to spit in my food the way he's acting back there and not even trying to hide it from the customer (me). I have to call my boss to say I'll be late. DD was useless, and I ended up getting the food remade nonetheless, so I left. Made it to work with 3 minutes to spare.
Didn't catch any names, but the pregnant lady at the counter was nice enough and more than willing to offer the remake, just not the guy cooking.
I hope at the end of the night, everyone was okay after the grease mishap. Seems like it was all over the floor. Please make sure your employees are safe and that your equipment isn't dangerous.