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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Mechanicsville is here with warmth and welcome. Panera Bread. Food as it should be.
Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.
Food Consistency
Customers reported inconsistent food quality, with some meals lacking ingredients or being poorly prepared.
Cleanliness Issues
Multiple reviews mentioned dirty tables and restrooms, contributing to an overall negative dining experience.
Management Concerns
Several customers expressed dissatisfaction with management's handling of issues and employee behavior.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and the quality of certain menu items.
LR
Lauryn Rowe
Nov 16, 2025
1.0
Poor customer service. Rude & refused to speak to me or acknowledge me & other customers as they talked about their personal lives amongst themselves. A lady next to me has to say "umm excuse me" to which they rolled their eyes. One walkex off & another said one second. Quite rudely. Not clean. Weird smell. Very sad & disappointing. Management doesn't seem to care. Samantha Carter as a general manager the community deserves better managing.
KA
Kendra Anderson
Nov 11, 2025
5.0
Tomato Basil soup is always delicious! Always fresh
AT
Anthony Thomas
Oct 15, 2025
1.0
Food wasn't the freshest.Service not the best, I felt like I was bothering them. My last time here. Laburnam Ave Panera is much better
IC
Iniyan Chezhian
Oct 5, 2025
5.0
Nice hot sandwich and soup!
KD
Keji Duguid
Sep 21, 2025
1.0
Regarding my recent order, I requested that half of my bagel be toasted. Upon receiving the order, the staff member discarded the bagel, despite my initial instructions. This occurred after I had already communicated my preference for a partially toasted bagel. While the error originated from the staff, they expressed dissatisfaction with the need to remake the order.