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McDonald's

3.2
(1357 reviews)

Business Details

(804) 746-1747
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7059 Mechanicsville Pike, Mechanicsville, VA
23111, United States

Hours

Reviews

3.2
1,357 reviews
5 stars
408
4 stars
256
3 stars
217
2 stars
123
1 star
353

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of incorrect orders and slow service.

Food Quality

There were numerous complaints about food quality, including cold items, food poisoning, and poorly prepared meals.

Cleanliness

Several reviews mentioned cleanliness issues in the dining area and restrooms, with some customers expressing concern over hygiene practices.

Management Issues

Customers noted a lack of effective management, with complaints about staff behavior and order handling, leading to a poor overall experience.
  • CB
    Carole Brown
    5 days ago
    3.0
    I feel the hamburgers are cooked way too far ahead and that the cheese is not melted on the double cheeseburger and sometimes the fries are room temperature
  • HC
    Houston Carter
    Feb 24, 2026
    1.0
    This place bumps there orders to make their serving time look better. Which in return as a delivery driver hurts mine. They say the food is ready and then you wait 10 min for it. When asked about it the manager proceeded to lie and say thats not whats happening
  • JM
    James McCracken
    Feb 14, 2026
    4.0
    Mcdonalds is not what it used to be but the experience was okay.
  • MS
    Morgan S.
    Jan 20, 2026
    1.0
    When I got there to the drive thru the lady spoke and said “just a moment” didn’t mute the mic and sounded like she was on the phone she was cussing and everything. Waited for 5 minutes and then I tell my code I get my food a couple hours go buy and I have food poisoning 🙄🙄
  • PC
    PCGRL COMP
    Jan 9, 2026
    2.0
    Came here around wed 1/7 @ 7am..walked in and the staff looked at me then went back to their phone and talking..the drive thru person ended up taking my order..then when my order came out..the lazy person just placed the bag on the other counter and didn't even call out the number. If the manager doing their job, staf fshould not be like this.. the mgr should fire those people. The mgr should know who was on shift that morning.. It's a shame you come to a place where staff suppose to surrender customer service and its lacking in multiple areas. Some Mgmt these days also have no clue how to manage.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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