McDonald's

3.5
1492 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9145 Chamberlayne Rd, Mechanicsville, VA
23116, United States

Hours

Reviews

3.5
1,492 reviews
5 stars
503
4 stars
365
3 stars
276
2 stars
108
1 star
240

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional staff, with many customers expressing frustration over poor treatment and lack of respect.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Wait Times

Many customers experienced long wait times in both the drive-thru and curbside pickup, often exceeding acceptable limits for fast food.

Cleanliness

While some customers noted that the restaurant was clean, others reported dirty conditions, particularly in the bathrooms.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or poorly prepared food.
  • FF
    Frank
    Dec 28, 2025
    3.0
    It's McDonald's.
  • NG
    New Greg
    Dec 19, 2025
    1.0
    Extremely rude and unprofessional staff. Cussed me out because they couldn't find my ordrr
  • SS
    shalini sayal
    Dec 11, 2025
    1.0
    Very rude and disrespectful towards delivery personnel. No basic manners on how to treat people with respect. The older lady was shouting at the top of her voice even though I was simply trying to have a normal conversation with her. When I asked which order it was, she just responded, “I don’t know,” in a rude tone. Very unprofessional behavior
  • JH
    James Hatcher
    Dec 9, 2025
    1.0
    Worst customer service I have ever received! I stopped in this restaurant with 3 kids on 11-26-25 and ordered with no more than 10 customers in the restaurant. I waited for 7 minutes and after seeing patrons receive their food before us even though they ordered after us I asked for a refund. I realize different foods take different times to cook but not the whole restaurant. The manager got extremely heated and started making excuses for the delay. She then proceeded to refund every single item we had ordered individually, down to bbq and ranch sauces which took another 10minutes. I spent over 20 minutes in this restaurant and never got my food or an apology. When I asked why one family of 3 who ordered behind us already received their food, I was told “they are family”! How unprofessional to prioritize a staff members family over other paying patrons. When I told the manager that was a bad business practice she starts telling me I’m setting a bad example for my kids, in front of them and other patrons. I hope the owners review footage of my ordeal and make some changes. I filled out a survey regarding my experience via the number on the receipt and received a response with no resolution other than they will “review and address my concerns” but I’ve heard nothing back.
  • EP
    Elliott Powell
    Nov 21, 2025
    2.0
    Always something with the location, ordere on the app for curbside thinking it would be quicker with the drive thru backed up, I was wrong….. sat there for 20 mins waiting on food meanwhike drive thru cleared out and people were walking in and ordering their food and getting it before I got my stuff. At least give people a heads up if you’re short staffed so they can understand.

Frequently Asked Questions About McDonald's

What are the regular in-store hours for McDonald's at 9145 Chamberlayne Rd, Mechanicsville?

The McDonald's at 9145 Chamberlayne Rd is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery with hours from 5:00 AM to 10:29 PM Monday through Thursday and Sunday, and extended hours till 11:29 PM on Friday and Saturday.