Chipotle Mexican Grill

2.3
862 reviews
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Business Details

7314 Bell Creek Rd, Mechanicsville, VA
23111, United States
(804) 730-4930
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Mechanicsville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
7314 Bell Creek Rd, Mechanicsville, VA
23111, United States

Hours

Reviews

2.3
862 reviews
5 stars
169
4 stars
87
3 stars
59
2 stars
79
1 star
468

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Food Quality

Many customers reported issues with food quality, including cold, undercooked, or poorly prepared items, as well as insufficient portions.

Cleanliness

The restaurant was frequently described as dirty and unkempt, with overflowing trash and unclean tables.

Stock Issues

Customers consistently noted that the location was often out of various menu items, leading to dissatisfaction.

Management Concerns

Reviews indicated a lack of effective management, with complaints about staff behavior and overall operational issues.
  • WN
    Wahid Niazi
    Oct 23, 2025
    1.0
    Very bad service they dont care about the customer they just need your money that’s all
  • NT
    Nikisha Tolliver
    Oct 17, 2025
    2.0
    The customer services is dry. They are always out of something. I will randomly give this location another try months between each other: And everytime it's always a failed experience. Even when you tell them they just treat you even worst. Yes I won't be back ever again. In today's times I work for what I got to just give it out freely.
  • LL
    Lily
    Oct 16, 2025
    1.0
    I went in after a 10 hour shift wanting food and the employees are in a circle talking..that’s whatever but we could tell they were talking about something and then they went on to write on my food bowl about how they want to go home and are you happy, it’s ridiculous and I’d be fired if that was me at my job and I normally wouldn’t comment but yall don’t close for another hour and I got off work also I want to go home too and then my food just looked like shit. Management needs to seriously do better with their employees it’s embarrassing for yall.
  • WT
    Will Talley
    Oct 7, 2025
    5.0
    Much better than a lot of the other chipotles I’ve been to in the area.
  • TC
    T H I C C
    Oct 4, 2025
    1.0
    I ordered extra everything and got less food than I normally would. The food was cold and hard. Absolutely ridiculous do better.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Mechanicsville?

Chipotle Mexican Grill in Mechanicsville is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Mechanicsville?

It is located at 7314 Bell Creek Rd, Hanover, Mechanicsville, VA 23111, USA.