Brand Certified
Chipotle Mexican Grill
2.3(876 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
7314 Bell Creek Rd, Mechanicsville, VA
23111, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(804) 730-4930
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/va/mechanicsville/7314-bell-creek-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3275
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Mechanicsville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.3
876 reviews
5 stars
173
4 stars
87
3 stars
60
2 stars
80
1 star
476
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and often dismissive of customer concerns.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and inadequate portion sizes, leading to dissatisfaction.
Food Quality
Feedback indicated inconsistent food quality, with complaints about undercooked rice, lack of flavor, and overall poor preparation.
Cleanliness
Several reviews mentioned the restaurant's cleanliness issues, including dirty tables and counters, contributing to a negative dining experience.
Staff Attitude
Customers frequently noted that staff appeared unmotivated and disinterested in providing good service, impacting the overall experience.
- JSJessica Spencer2 days ago1.0Worst chipotle order I’ve ever recorded. Ordered online. I paused for double protein, and barely got 1 normal serving, had double veggies and got none. It was all rice. My husbands burrito was all tortilla, also no veggies and the smallest burrito maybe ever served by chipotle.
- MFMaria FrancohfFeb 7, 20261.0Compre 5 orden en Mechanicsville gasté $75 Cada orden traía tres pedazos de lechuga, tres pedazos de carne, un Mal Servicio que están dando y uno paga por la comida, ya son dos veces que me va pasando lo mismo
- BMbucky michaelJan 29, 20261.0Ordered 6 steak tacos and a steak quesadilla for delivery and got a single chicken bowl instead and it wasn’t the delivery persons fault, 100 percent chipotles fault the ticket taped to my bag had my order on it just not my order once opened
- STSam TeeJan 23, 20263.0There are almost always a group of rude girls in there. The employees seem exhausted most of the time. Food is very good.
- ZZZariaImaniDec 29, 20252.0Came in on my lunch break.. the girl putting the food together stood there and complained about not taking a break and how much she didn’t care if stuff wasn’t right because she was about to go home. I ordered a chicken bowl and requested double chicken she then responded with she already gave me more than what I was supposed to have .. the guy standing beside her looked me dead and my face and place ONE more piece of chicken in the bowl .. If I’m paying EXTRA for something I should have what I requested. Customer service here sucks and needs major improvement. No wonder why it’s rated so low.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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