Buffalo Wild Wings

3.6
1549 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
7230 Bell Creek Road, Mechanicsville, VA
23111, United States

Hours

Reviews

3.6
1,549 reviews
5 stars
551
4 stars
418
3 stars
199
2 stars
128
1 star
253

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service quality is inconsistent, with some servers receiving high praise while management is often criticized for being unhelpful or rude.

Food Quality

Food quality varies significantly; while some customers enjoy the wings and burgers, others report cold or overcooked items.

Wait Times

Customers frequently mention long wait times for food and service, leading to frustration and dissatisfaction.

Atmosphere

The atmosphere is generally positive for sports viewing, but the noise level can be high, making it less suitable for quiet dining.

Management Issues

Management is often noted as a problem area, with complaints about their responsiveness and attitude towards customer concerns.
  • MM
    Mike
    Nov 14, 2025
    1.0
    Following a bad experience about a month ago, we decided to give it another try. What a shame. Went in on a Friday night, waited for almost two hours only for the manager to come almost two hours later and say they hadn’t started our food yet because someone called out. What a ridiculous response. My family wouldn’t eat here again if the food was free and I wouldn’t recommend this place to anyone. I hope it follows suit with the rest of the terrible places and closes down.
  • ME
    Malcolm Evans
    Nov 7, 2025
    1.0
    Extremely Disappointed with Service and Wait Time I placed an online order with Buffalo Wild Wings and the experience was very disappointing. The system gave me an estimated pickup time that was completely inaccurate, and I ended up waiting over an hour. When I asked about the delay, the manager told me my order was the next to be bagged, however several orders came out and none were mine. Clearly it had not even been started. It is unacceptable for a large restaurant chain to have such unreliable pickup estimates and for staff to give misleading information instead of being honest about delays. If the system cannot provide accurate times, it needs to be fixed. I expected better communication and customer service. No concessions offered, only excuses. My recommendation would be to call before you come to pick up your food, or risk waiting longer than advised with minimal help provided only excuses and that’s only if you ask for updates.
  • MS
    Mike Sih
    Oct 16, 2025
    3.0
    Great sports bar to watch games. The bar was understaffed so service was slow but the bartender was very nice and overworked. The draft beer was very cold and the wings were good. Prices are reasonable.
  • VM
    Valerie Moore
    Oct 7, 2025
    5.0
    I had the pleasure of having Sam as my Server. I have eaten out at many establishments over time, but I have Never had a Server who was Attentive, polite, professional, friendly, respectful and helpful. Sam paid Attention to my table, provided us with refills without asking, very knowledgeable about the lunch menu items. We had 2 separate cheeseburgers orders with fries and drinks. Also ordered a 2 go order as well. I most certainly will be going back soon and hoping I get Sam the Friendliest representation of this business. Sam you were AMAZING and I Loved the Service you provided me and my grandson.
  • KT
    Kaitlyn Tate
    Oct 5, 2025
    3.0
    Service from Angela - 5 stars Service from manegment - 0 stars We took the family here for lunch today and had Angela as our server. She was incredible but I noticed she was triple sat as soon as our food arrived. She did a fantastic job at juggling it. It was impressive. However at that time the manager Jonathan (jt) was standing around. We realized they forgot my husbands bacon on his burger so i politely told him my server was doing her best juggling all the tables she was sat with literally at the same time and asked if it was possible he could grab it for us. We were met with a rude sigh and was told to give him a few minutes. He proceeded to stand around. He didnt go to the back but to carru a cup at a time to dish then just stood there looking miserable. For over 15 minutes we waited. Angela got back to us as soon as she could and was happy to grab it for us. I was extremely disappointed in the managers attitude and dismissive tone. His servers were behind and he didnt do a thing to help. By the time he got his bacon we were all done eating. I appreciate how sweet, apologetic and hard working Angela was but as far as managment that day, I've never dealt with that kind of attitude and I hope I do not have to again.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Mechanicsville specialize in?

They offer award-winning Buffalo, New York-style wings with 26 different sauces and seasonings.

What are the operating hours for Buffalo Wild Wings in Mechanicsville?

They are open from 11:00 AM to 11:00 PM Monday through Wednesday and Sunday, and from 11:00 AM to 11:59 PM Thursday through Saturday.