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Arby's

4.1
(1580 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7110 Mechanicsville Tpke, Mechanicsville, VA
23111, United States

Hours

Reviews

4.1
1,580 reviews
5 stars
858
4 stars
373
3 stars
175
2 stars
72
1 star
102

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders, including missing items and wrong food preparation.

Service Quality

Customer service received mixed reviews; while some praised friendly and efficient staff, others noted poor service and inattentiveness.

Food Quality

Feedback on food quality was varied, with some customers enjoying the meals while others complained about soggy or cold food.

Cleanliness

The restaurant was generally noted as clean, with well-maintained dining and restroom areas.

Atmosphere

The dining environment was described as pleasant, though some customers found the music too loud and distracting.
  • NN
    Nae
    Feb 16, 2026
    2.0
    The ½ chicken were okay but the mac and cheese should not be runny. What kind of cooks they have back there serving mac and cheese thats soupy. And the lima beans were nasty as well. I would not recommend those 2 items if you must eat from here.
  • JB
    Jared Balinski
    Feb 4, 2026
    3.0
    Updating: management and corporate did reach out to help make the issue right. Giving them back a star for that! If they continue good service, I will update again with more stars, but will also take any future issues into consideration. Thank you to management for reaching out and making this right! Messed up two of my mobile app orders in less than two months. Today I Ordered a DOUBLE big cheesy Bacon Burger (with no bun), but only received a single patty. Ordered on the app, to go. Bag comes with a sticker sealing it, and it is annoying to always have to open to inspect my food. Today I just assumed it was correct and took it back to work with me. I was really annoyed when I opened my order back at the office to find that I did not receive what I paid for. Less than two months ago, I ordered extra cheese sauce that I paid like an extra $2 for, and did not receive that. Again, when you get your food to go, you don't always think to check inside of it the order needs to be accurate for quick grab and go, since no one wants to return to the restaurant and give up more of their lunch break because their order is messed up.
  • TR
    Tammy Roth
    Jan 20, 2026
    3.0
    Majority of customers are senior citizens yet the music through the speakers in the ceiling was rap/annoying pop and VERY loud-- could not carry on a conversation in the dining room -- couldn't wait to finish and leave
  • PO
    Peter Omer
    Jan 1, 2026
    5.0
    Young man named Austin waited on us, he was fantastic. Asked for food to be prepared a certain way, it was perfect. Folks there are doing a very good job!! Thank you.
  • AB
    Alphonso Booker
    Dec 26, 2025
    5.0
    This Arby's location is one of the best I have experienced. The customer service Team was professional and polite. The Rotisserie Chicken was seasoned and cooked perfectly, I highly recommend this Arby's location. They must have a professional next level Chef hidden somewhere in the kitchen.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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