Dunkin'

3.8
715 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve McLean, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8119 Watson St, McLean, VA
22102, United States

Hours

Reviews

3.8
715 reviews
5 stars
328
4 stars
166
3 stars
95
2 stars
34
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, including managers, leading to a negative customer experience.

Order Accuracy

Customers frequently reported issues with order accuracy, including receiving incorrect or incomplete items.

Coffee Quality

Many customers expressed dissatisfaction with the quality of coffee, describing it as burnt, watery, or poorly prepared.

Atmosphere

While some enjoyed the atmosphere, others noted cleanliness issues and a lack of maintenance in the dining area.

Speed of Service

Several reviews praised the speed of service, particularly for mobile orders, indicating efficiency in fulfilling orders.
  • IS
    Iam Samella
    Dec 21, 2025
    1.0
    I always receive any order in a sealed bag. No sealed bag was given today. Staff was rude and not pleasant. Do better or go home.
  • YK
    Yazeed Khalid
    Dec 18, 2025
    5.0
    Favorite Dunkin branch
  • WA
    Wali Alimi
    Nov 24, 2025
    2.0
    They are very cheap as far is putting cream cheese on Bagels.
  • TS
    Trilisa Smiley
    Nov 15, 2025
    5.0
    Cashier was extremely helpful
  • AA
    Ammar Abdelghany
    Nov 6, 2025
    1.0
    Terrible customer service. I normally always order online and every now and then I’ll get my coffee essentially half empty and when I call them out on it they tell me it comes like that and we can put more ice in it for you. But this isn’t why I’m leaving a review here. I’m leaving a review because of an online rewards order that appears to not be working. When I went to the store to activate it they told me it’s for mobile orders only, which by the way it says it can be redeemed in store or online. The rewards didn’t let me activate it so I asked if the manager could do it and gave her my phone so she could activate it, she couldn’t. Then she told me it looks like there’s a glitch and instructed me that if I have any rewards like that to always come in the store to activate it so I don’t run into that issue. Now the following day I come into the store to make an order and use my rewards and get greeted with a terrible attitude by the employee working, essentially screaming at me saying that this is for online orders only which again it specifies that the reward can be used in store or online. Than he goes on and tells it’s a glitch and what not. Even though the reward has a QR code that he scanned. This behavior isn’t acceptable. The manager is telling me to activate it in store and an employee is telling it’s only for online orders. This is the most convenient location to me but now I’m forced to go to a different place for my coffee to avoid this hostile atmosphere.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in McLean, VA?

Dunkin' in McLean, VA is open Monday to Friday from 4:30 AM to 10:00 PM, and on Saturday and Sunday from 5:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

This Dunkin' location offers delivery service but does not provide curbside pickup.