Chipotle McLean is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, including rude staff and slow service.
Food Availability
Customers frequently reported that the location was out of various menu items, leading to dissatisfaction.
Cleanliness
Many reviews mentioned that the restaurant was dirty, with overflowing trash and unclean tables.
Portion Sizes
Several customers expressed frustration over small portion sizes and inconsistent food quality.
Management Issues
There were complaints about unprofessional management and lack of oversight, contributing to the overall negative experience.
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Alec Ngoran
Jan 5, 2026
2.0
So I keep asking the worker to remove like three tomato on my burrito. She could not understand me so then I asked her boss. It is really disgusting when the counter not clean and your lunch is being dragged every which way. I hate getting ingredients in my food I did not ask for. All in all very unsanitary very satisfactory.
RA
Rudi Alfaro
Dec 17, 2025
1.0
The app gives free queso until the 19th but this chipotle doesn’t have queso.
JA
Jaime Arias
Dec 4, 2025
1.0
Terrible ya es mi segunda mala experiencia, esto lo que trae son 3 piezas de pollo, el arroz está hecho una masa no se puede comer es imposible. Mi dinero se perdio
BW
Bruce Waynes
Dec 1, 2025
1.0
Poor experience!
SA
SamT6 AR
Nov 25, 2025
1.0
mf charged me $10 extra for extra steak and they didn't put steak what a trash service