Charleys Cheesesteaks

4.4
499 reviews

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
1149 N Main Street, Marion, VA
24354, United States

Hours

Reviews

4.4
379 reviews
5 stars
245
4 stars
75
3 stars
31
2 stars
11
1 star
17

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly and helpful, although some reported instances of rudeness from specific employees.

Food Quality

The food received mixed reviews; while many enjoyed the cheesesteaks and wings, others noted issues with quality and consistency.

Cleanliness

The cleanliness of the restaurant was frequently mentioned, with some customers reporting a clean environment while others noted it was not well-kept.

Pricing

Several reviews indicated that customers found the prices to be high relative to the quality and portion sizes of the food.

Service Speed

Customers had varied experiences with service speed, with some noting quick service while others experienced long wait times and order mix-ups.
  • BW
    Blalynn Widener
    Nov 16, 2025
    5.0
    As an employee and enjoyer of Charley’s I will say that I have never eaten at a place more than I have at Charley’s, the food is pricey but you get what you pay for. All the staff is super helpful and kind, always offered me rides to and from work on my hardest days. And as a customer me and my girlfriend have eaten there many times and while there can be a wait it is never the staffs fault unless they have messed up but even then they are trying their best. Much love to all the employees and yall do a great job!
  • LM
    Liz Myers
    Nov 8, 2025
    5.0
    Really friendly and fast service! I got the small cheesesteak. There was a double meat option but I think the ratio to bread meat and toppings was perfect. And only $8.75!
  • JH
    justin holmes
    Nov 4, 2025
    4.0
    The food was good, for it being absolutely dead it did take a little bit of time. Things have changed but the food for the most part was still really good.
  • PB
    Pam Beamer
    Oct 31, 2025
    5.0
    The staff was very friendly. My husband ordered the wings. They apologized that it would be 7 minutes for the wings. While we were waiting, they brought him 2 wings that were left from a previous cooking and apologized again. When they brought his wings, they apologized again and had added an extra wing because of the wait. He loved the wings. We will be back.
  • JP
    Josh Price
    Sep 13, 2025
    2.0
    Blake, a young man that had a hat on behind the counter was as rude as they come to other customers and his co-workers. He has no professionalism. Food was fantastic but that young man has to learn how to communicate with customers and his co-workers. I actually had to ask the manager, which was fantastic, what his name was being that he had no name tag on. Charlie’s management, seems we are starving for leadership.

Frequently Asked Questions About Charleys Cheesesteaks

What are the general business hours of Charleys Cheesesteaks at Smyth Valley Crossing?

Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM and on Sunday from 11:00 AM to 5:00 PM.

Does Charleys Cheesesteaks offer delivery service?

No, Charleys Cheesesteaks does not offer delivery service at this location.