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McDonald's

3.4
(2001 reviews)

Business Details

10730 Balls Ford Rd, Manassas, VA
20109, United States
(703) 361-0688
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10730 Balls Ford Rd, Manassas, VA
20109, United States

Hours

Reviews

3.4
2,001 reviews
5 stars
738
4 stars
392
3 stars
307
2 stars
141
1 star
423

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff and incorrect orders.

Food Freshness

Many reviews indicated that food was often cold or stale, with complaints about items being forgotten or incorrect.

Customer Experience

While some customers praised friendly staff and quick service, many others expressed frustration with long wait times and lack of attention to orders.

Cleanliness Issues

Several reviews mentioned cleanliness concerns, particularly regarding locked bathrooms and overall hygiene.

Management Problems

Multiple customers highlighted issues with management, citing rude behavior and poor handling of customer complaints.
  • AW
    Anthony Watson
    Feb 23, 2026
    5.0
    Great shopping experience. An friendly customers.
  • MB
    Mark Bryant
    Feb 21, 2026
    3.0
    It McDonald's bit the gent that brought out the food was really polite.
  • CR
    Cindy Rullan
    Feb 14, 2026
    1.0
    I keep trying but food is always cold and taste like it was cooked hours ago. Is it so hard to serve fresh food and hot fries? 🍟
  • CR
    Casey Roberts
    Feb 8, 2026
    1.0
    Location constantly forgets items. When I report the issues with McDonald's corporate (through their app), they tell me to take it up with the franchise owner, which gets me nowhere. Between this store and the one further down Sudley Road, I have had multiple orders where they forget items and refuse to do anything (credit or refund). McDonald's food isn't worth the costs, especially if they can't guarantee I'll get what I pay for. Time to move on, I guess.
  • JR
    Juno Rhee
    Feb 4, 2026
    3.0
    매장이 조금 복잡했고 화장실 잠겨 있어요 카운터에 문의 하라고 안내문이 있었어요

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 10730 Balls Ford Rd, Manassas?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, the drive-thru is open 24/7 every day of the week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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