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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unhelpful staff, particularly mentioning specific managers who displayed poor customer service.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Food Quality
Feedback indicated that food quality was inconsistent, with complaints about cold, stale, or overcooked items.
Efficiency
While some customers praised fast service, others experienced long wait times and confusion during order pickups.
Cleanliness
Several reviews mentioned unsanitary conditions and a need for better maintenance of the dining area.
KD
Kathy Duarte
1 day ago
1.0
I order online and two items were missing, I call the restaurant for a refund and they answer me with bad attitude, and they didn’t give me my refund, the excuse was cus I ordered it online, how convenient for them.
SH
saranya hepsiba
2 days ago
5.0
McDonald is my comfort food 🥘 they have super opinions on menu . They are fast and easy to grab and go . Soft serve 🍦 is the best
SA
sparky Anderson
Nov 16, 2025
2.0
I ate at this McDonald's today and it was not a pleasant experience. First of all, the side door was locked so I had to enter through the main door. Second, the bathroom was locked so I had to get assistance to use it. With so many locked doors I got the feeling that there is something dangerous about this location. Also, the water didn't work in the sinks. So no way to wash my hands after doing my business and prior to eating. Third, I ordered my meal using the digital screen. Of course, no receipt printed because it was out of paper. I grabbed my table tent and sat down. About 15 minutes later my food had not been brought out to me so I went to the counter to inquire. Well, it had been sitting there and was no longer hot. The ticket showed my table tent number but they neglected to deliver my order to my table. Fourth, there was no self serve ice tea refill. I had to request a refill at the counter. Needless to say, I will not give this particular McDonald's any future business. The only positive thing to report is that it seemed to be relatively clean inside.
TK
Tanneh Kamara
Nov 4, 2025
1.0
I visited this McDonald's today to get some nuggets for my grandchildren. After ordering, I reviewed my receipt and noticed that I was charged $3.24 for a medium fries, which I did not order. I ordered a 10 piece chicken nuggets meal with medium iced tea and medium fries. I also order 2 6-piece McNuggets kids meal with milk. When I brought it to the team member's attention, he spoke to the supervisor and proceeded to ask if I would like a pie instead of the fries to which I said no. Next he wanted to know if I wanted to substitute the fries for something else. It was so frustrating that they rather harass me about returning my money for something I did not order or wanted. I ended up taking the medium fries and dumping it. I generally only stop there on an occasional Sunday morning for an oatmeal and coffee. The service was slow and horrible. I do not plan to stop by this location again. They refused to reimburse my $3.24 but they will lose more than that in the end.😒
PH
Paul Hutton
Oct 20, 2025
3.0
3.4 stars, eh? This management obviously sucks. Teach your employees to announce when mobile orders are ready. My bag sat behind the front counter after I ordered inside my vehicle and entered the store to wait. If your employees are too shy to do that, incentivize them with a little more pay. Y’all are rich.
What are the operating hours of McDonald's at 10730 Balls Ford Rd, Manassas?
This McDonald's is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, the drive-thru is open 24/7 every day of the week.
What delivery options are available at this McDonald's?
Delivery is available 24/7 with options including same-day delivery and no-contact delivery.
How can I order from McDonald's using a mobile device?
You can order using the McDonald's App available on the Apple App Store and Google Play Store via the provided links.
What payment methods does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is WiFi available at this McDonald's location?
Yes, free WiFi is available for customers.
Are there any nearby gas stations close to McDonald's at 10730 Balls Ford Rd?
Yes, there are several nearby gas stations including Exxon, BP, Sunoco, Shell, and MYS Energy INC that customers can visit before or after enjoying a meal.
What other dining options are near this McDonald's?
Nearby dining options include Mariscos Cancun Seafood and Grill, Kung Fu Tea bubble tea shop, Burger King for fast food, and several food trucks like Sunoco food truck and 7 Moltin Mexican food truck.
Are there hotels nearby for visitors who want to stay close to McDonald's?
Yes, nearby hotels include Quality Inn and Best Western Battlefield Inn for convenient accommodation options.
What is the contact number for this McDonald's location?
You can reach McDonald's at 10730 Balls Ford Rd by phone at +1 703-361-0688.