McDonald's

3.4
1988 reviews
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Business Details

10730 Balls Ford Rd, Manassas, VA
20109, United States
(703) 361-0688
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10730 Balls Ford Rd, Manassas, VA
20109, United States

Hours

Reviews

3.4
1,988 reviews
5 stars
730
4 stars
391
3 stars
306
2 stars
141
1 star
420

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and long wait times.

Food Quality

Customers frequently complained about cold, stale, or improperly prepared food, including incorrect orders and items that appeared to have been sitting out.

Management Issues

Several reviews pointed to ineffective management, with specific mentions of rude managers and a lack of proper training for staff.

Inconsistency

The location was described as hit-or-miss, with some customers experiencing fast service and correct orders, while others faced significant delays and mistakes.
  • TK
    Tiger K
    4 days ago
    1.0
    After using McDonald's for 45 years, I would like to award gold, silver, and bronze medals to three stores for their unforgettable, terrible service.
  • BS
    Brittany Stenger
    Jan 4, 2026
    2.0
    Second time in a week I’ve ordered the #4 which is supposed to be the sausage + egg on a biscuit. Never has this meal had cheese but someone here keeps adding cheese to it. Unless they changed it and failed to change the menu, this shouldn’t have cheese on it.
  • KM
    Kevin Medrano
    Dec 27, 2025
    1.0
    El peor McDonald's que me ha atendido, no sirve este McDonald's, no hablan bien y siempre te ponen lo que se les da la gana y si tratar de corregir en la vetana te quieren mandar a hacer la cola y cobrarte otra vez y el pollo de mi amburguesa estaba crudo
  • AC
    Andrew Carter
    Dec 22, 2025
    4.0
    An American staple. Quick and easy.
  • SA
    sparky Anderson
    Nov 16, 2025
    2.0
    I ate at this McDonald's today and it was not a pleasant experience. First of all, the side door was locked so I had to enter through the main door. Second, the bathroom was locked so I had to get assistance to use it. With so many locked doors I got the feeling that there is something dangerous about this location. Also, the water didn't work in the sinks. So no way to wash my hands after doing my business and prior to eating. Third, I ordered my meal using the digital screen. Of course, no receipt printed because it was out of paper. I grabbed my table tent and sat down. About 15 minutes later my food had not been brought out to me so I went to the counter to inquire. Well, it had been sitting there and was no longer hot. The ticket showed my table tent number but they neglected to deliver my order to my table. Fourth, there was no self serve ice tea refill. I had to request a refill at the counter. Needless to say, I will not give this particular McDonald's any future business. The only positive thing to report is that it seemed to be relatively clean inside.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 10730 Balls Ford Rd, Manassas?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, the drive-thru is open 24/7 every day of the week.