Krispy Kreme

4.2
1582 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Manassas.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
9870 Liberia Ave, Manassas, VA
20110, United States

Hours

Reviews

4.2
1,582 reviews
5 stars
1,035
4 stars
239
3 stars
80
2 stars
65
1 star
163

What are people saying?

AI-generated from recent customer reviews

Product Quality

Many customers reported receiving stale or cold donuts, with several expressing disappointment in the freshness and quality of the products.

Customer Service

Numerous reviews highlighted poor customer service experiences, including rude staff, lack of assistance, and unprofessional behavior from management.

Availability Issues

Customers frequently noted that popular items, including seasonal donuts and hot glazed options, were often unavailable.

Positive Experiences

Despite the negative feedback, some customers praised individual staff members for their exceptional service and kindness, indicating that positive experiences do occur.
  • RR
    Ricarda Ruch
    Dec 24, 2025
    1.0
    This Krispy Kreme location is terrible. We’ve been three times in the past three months around 8 a.m., and the donuts are always dry, poorly risen, and look like they’re from the day before. They’re also somehow always out of the maple iced donut. Unlike other locations, they never hand out free fresh donuts either. Considering the high prices and the 25-minute drive, this place is not worth it at all. We won’t be coming back—better off buying them at the grocery store or going to Dunkin.
  • SH
    Shannon Hensley
    Dec 23, 2025
    1.0
    They are always out of the seasonal donuts. They never serve fresh warm glazed donuts, even if the sign is on. The employees are rude. If you ask them to replace the cold stale glazed donuts with fresh ones that are being advertised, they act like you’re ruining their lives. It’s a shame because there are so few Krispy Kreme locations around. Not worth the trip or the wasted money. They could easily do so much better.
  • AC
    Arthur Cave
    Dec 21, 2025
    2.0
    Got 2 dozen 1 mix 1 glazed wasn't happy with mix box alot of the charlie brown Christmas ones on display charge extra for colored icing. Plus wasn't fresh very crunchy frosting art work on doughnuts looked like 2 year old did it. An glased not fresh either had fresh batch on belt being made but guy grabbed box on tray. Didn't offer the fresh one's others at counter was told by there counter help I'll get fresh for you.
  • JD
    Joy D
    Dec 19, 2025
    5.0
    I had an absolutely wonderful experience with Krispy Kreme thanks to Hussein. Yesterday I tried calling the store but couldn’t get through, so I ended up speaking with an outside call center to ask about current donut promotions. Even though the deal I was looking for had already ended, Hussein went above and beyond by reaching out to me on his personal time, even though he was off work, just to make sure my questions were answered. I told him it wasn’t necessary and that I had already placed my order through the app, but a few minutes later he followed up again with updated information on current promotions, something he truly had no obligation to do. To top it off, he surprised me with a couple of extra donuts and paper hats simply because he wanted to make a customer happy. As a teacher, I know my students are going to be absolutely thrilled by this small but meaningful gesture. Hussein’s kindness, professionalism, and dedication to customer service truly stood out, and it made my day. Experiences like this are why customers keep coming back. Thank you, Hussein, for going above and beyond!
  • SB
    Saifon Bruno
    Dec 15, 2025
    1.0
    What a horrible experience this evening. I went into the store hoping to enjoy some donuts and hot cocoa after a long day of work. We had to wait before even being able to place an order because two employees were busy accepting free roses from a man—apparently in exchange for a free dozen donuts—and continued chatting while ignoring customers. After all that frustration, we finally sat down to enjoy our donuts and drinks, only to discover the worst part: the milk being sold was expired. It was curdled and had clearly gone bad. This is not just disappointing, but a serious health concern. Overall, the service was unprofessional, and the food safety issue made the experience unacceptable.

Frequently Asked Questions About Krispy Kreme

What are the regular opening hours for in-store dining at Krispy Kreme Manassas?

Krispy Kreme in Manassas is open for dine-in from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.

During which hours is the drive-through service available?

The drive-through is open from 6:00 AM to 10:00 PM on weekdays and Sunday, and extended until 11:00 PM on Friday and Saturday.