Dunkin'

3.1
167 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Manassas, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13414 Dumfries Road, Manassas, VA
20112, United States

Hours

Reviews

3.1
167 reviews
5 stars
63
4 stars
18
3 stars
13
2 stars
17
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking basic greetings.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food or drink preparations.

Speed of Service

Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.

Product Quality

Several reviews mentioned dissatisfaction with the quality of food and drinks, including stale items and poorly made beverages.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions, particularly in the bathrooms.
  • JH
    Judy H
    Dec 5, 2025
    1.0
    Customer service is terrible. In the drive thru I ordered a cream cheese bagel. When I got up to the window, a young man opened the window, didn’t smile, didn’t acknowledge me, handed my bag to me and shut the window. Not a word was spoken by the employee. This location lacks basic customer service.
  • AW
    Amarah Wei
    Oct 10, 2025
    1.0
    Me and my friend got refreshers from here and they were the nastiest things ever. So bad she had to get hers remade, still tasted horrible. We’ve gotten the mango pineapple and strawberry dragonfruit and they DONT taste like this.. it was so tart and wayyyyy too much sugar and too strong ew
  • AB
    Archie, the King of Beasts
    Sep 20, 2025
    1.0
    We ordered on UberEats but our order was not at all what we actually paid for. Dunkin is blacklisted... forever!!!
  • DM
    David Mullis
    Sep 15, 2025
    5.0
    I was getting some munchkins for a Christian Community Group event I was attending. The staff was very courteous. I especially like the fact that I was not prompted to provide a tip at the end of purchasing my 32 pack of munchkins. David of Lake Ridge VA
  • HR
    Haley Ramsauer
    Aug 31, 2025
    1.0
    It’s almost comical how they found every angry person in a 10 mile radius and placed them in this store. It’s like stepping into one of those restaurants where the staff are rude to you on purpose. Basic greetings are out the window, don’t hold your breath for a “you’re welcome” after you say thank you because you will pass out. I’m not going to stop going to get coffee but I will continue to taunt them with kindness in the most annoying way. See you tomorrow guys 😂

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Manassas, VA?

Dunkin' in Manassas is open Monday through Saturday from 5:00 AM to 9:00 PM, and Sunday from 6:00 AM to 9:00 PM.

Does Dunkin' Manassas offer delivery and curbside pickup?

Yes, Dunkin' Manassas offers both delivery and curbside pickup services for your convenience.