Charleys Cheesesteaks

Reviews

• KM

  Kaleen Moon

  3 days ago
  1.0
  Manager has no customer service. My order was wrong and the food tastes nothing like the ones in the mall the food had no seasoning. I won’t be back to this location.
• KC

  Keva Cox

  Nov 14, 2025
  1.0
  Get a new Manager. Alvarado is terrible, no customer service, hung up on me because he was too busy! My food arrived 2hrs late and I wanted to know who do I call to get a refund. He said if you got the food there's nothing that they can do and that I should have picked it up on time. This was supposed to be a delivery order. I could have maybe gotten past the cold food, but the demeanor of the Manager was despicable and uncalled for. Very disappointed, I will not be ordering or visiting with location again.
• JJ

  JSTHFX

  Oct 30, 2025
  5.0
  It was late, just before 9 PM. The restaurant closes at 10PM. We were warmly welcomed at the register. The menu is clear and concise. We ordered quickly even though this was our first visit, and went to our table. The fountain drinks are self-serve. The fries came in a rectangular cardboard dish in a paper bag. The large portion was very large and very shareable. The ketchup (pump station) and other condiments and supplies are self-serve. Our food was brought to our table with hardly any wait. The restaurant was well organized, clean and comfortable, including the temperature. The music was great, Aretha Franklin! and the Pet Shop Boys?, that I recall. I enjoyed my visit. I was tired and hungry and easy to please this time, but this place just hits all the marks. This location is in a row of three restaurants on a main road and was easy to access and has plenty of parking. It should accommodate wheelchairs fairly well. I wish there was one closer to my home that's not in a Mall.
• BH

  Betty Herndz

  Oct 10, 2025
  1.0
  Fue mi primera vez comprando en esta sucursal siempre compro en el Charley’s del mall. La verdad solo pedí una simple instrucción que la mitad de mi sándwich no llevara tomate y el cajero se molestó y me atendió toscamente la verdad no me gustó por qué estaba pagando por un servicio. Se puso molesto por un pequeño cambio en la orden y se fue para el área de los empacadores y se andaba quejando de mi orden. 😒 mal el servicio y al final no hizo la orden como la pedí 😂
• BL

  Bubba Lyon

  Oct 6, 2025
  1.0
  Beware i placed an online order and the total was $19.07, when I got in store to pick up, the guy at the counter said they didn't have any online orders. So since my card was not charged I placed the same exact order in store. Then was told my total was $24.xx. RIDICULOUS. I told the guy it was a $5 difference and he says "that's price", no offer to discuss what could be so different online vs in person. Pretty shady if you ask me.

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