McDonald's

3.4
895 reviews
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Business Details

327 Washington St, Madison, VA
22727, United States
(540) 948-9036
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
327 Washington St, Madison, VA
22727, United States

Hours

Reviews

3.4
895 reviews
5 stars
269
4 stars
207
3 stars
158
2 stars
91
1 star
170

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with long wait times at both the drive-thru and counter.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food.

Food Quality

Several customers noted that the food was often cold, stale, or poorly prepared, leading to dissatisfaction.

Staff Attitude

Feedback indicated that staff were frequently rude or unhelpful, contributing to a negative customer experience.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.
  • SK
    Stephen Kellison
    Dec 21, 2025
    3.0
    Drive thru very slow.
  • JK
    jonnalagadda yaswanth kumar
    Oct 24, 2025
    1.0
    The crew people is not taking if the people who is waiting at the counter. Even if we tried to call them they are ignoring the customers and simply chit chatting. I almost waited 40 minutes at the counter to get my food and after I called them continuously one of them responded and started making my food. This is very worst service.
  • MB
    mason bradley
    Oct 21, 2025
    1.0
    I’ve had multiple bad experiences at this location that I’ve never had at any other McDonald’s. On two separate occasions, I placed a mobile pickup order only to be told they had no record of it forcing me to sit and wait over 30 minutes for “fast” food. Another time, I waited over half an hour just for TWO cookies. Two! Not twenty, not forty, two cookies! Every single time, the food has been soggy, the fries are limp and cold, and the drinks (whether from the back or the front counter) are always flat, with or without ice. This place is a complete mess. If I could give zero stars, I absolutely would. Save yourself the frustration don’t go here.
  • VV
    Vee
    Oct 17, 2025
    1.0
    Got harrassed, they left out part of our order (ordered on kiosk), when we asked for the missing sandwich we were given one of the small cheeseburgers (had ordered a McCrispy), then when we pointed out this was the incorrect sandwich the assosciate got an attitude, ignoring our discrepency and told us to have a good night. If 0 stars was an option, I'd give it.
  • MP
    Mark Posey
    Oct 17, 2025
    1.0
    Taking way to long to get food and very very slow. They literally didnt start making my food until I got to the window. They got my order wrong and they are very rude.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 327 Washington St, Madison, VA?

The restaurant is open daily from 5:00 AM to 11:00 PM, except Friday and Saturday when it closes at midnight and Saturday when it opens at 6:00 AM.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, the drive-thru is available daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Friday and Saturday. On Saturday and Sunday, it opens at 6:00 AM.