Tropical Smoothie Cafe

Reviews

• KM

  Kayla Morton

  2 days ago
  5.0
  I want to recognize the outstanding leadership and customer service provided by the General Manager, Keri. She consistently creates an inviting, positive experience for both customers and staff. Her professionalism, warmth, and dedication are evident every time she is on shift. During the brief period when Keri was out, the overall atmosphere noticeably changed. Customer service declined, and the drive‑thru was closed, which was disappointing. The individual covering her role did not demonstrate the same level of customer‑focused leadership that Keri brings daily. Keri is truly exceptional. Having worked in multiple fast‑food environments and management positions myself, I can confidently say that she is a rare find. She is hardworking, caring, and naturally gifted in customer service. Tropical Smoothie Cafe is fortunate to have her, and she deserves recognition and continued opportunities within the company.
• LH

  L. Harris

  2 days ago
  5.0
  Ms. Keri is PHENOMENAL! I come for the great food but I really come to see her. She makes my day every time I stop to get something to eat.
• LR

  Learn Play Stay Doggie Resort

  Mar 3, 2026
  5.0
  The GM, Keri truly went above and beyond for me, and I will be a consistent customer of Tropical Smoothie going forward! I forgot my lunch at home, have been slammed at work to the point I did not have time to leave. I placed a delivery order, but the door dash person did not pick up my food, only the smoothie. When I called Tropical Smoothie, I was on the verge of tears because it's already been a rough day, and this just added like the cherry on top. The general manager answered the phone, and told me that my food was sitting there, and for whatever reason the door dash person left it. I explained to her I was unable to come get it, and she offered to bring it to me. I could feel her kindness through the phone, and when she offered that, I literally just wept because she has no idea how much that meant to me. She went out of her way to deliver to me, and was so kind and nice. She truly made what was turning into a very bad day, into a much better one. Thank you from the bottom of my heart! Tropical Smoothie Cafe you are so lucky to have a general manager that goes above and beyond for her customers! I will be letting all my friends and family know and we will definitely become regular patrons! The wrap, chips, cookie, and smoothie were absolutely delicious as well!
• RF

  Rachel Formon

  Feb 18, 2026
  5.0
  I just had the most pleasant experience at this location. I ordered a smoothie and did not care for the taste, at all. I was honest and polite in expressing my feelings. And guess what I was met with? A calm and respectful manager who made it a point to fix me another smoothie. And she made sure it was to my liking. Thank you for showing me great respect and customer service, general manager Keri. I'll be seeing you again, ma'am!
• TS

  Truth Seeker444

  Feb 11, 2026
  1.0
  Tropical smoothie has always been my go to for “fast food” as it’s a healthier option. I have been a frequent customer since 2020 buying smoothies and food for myself and children often. I had never had a bad experience until today. The “general manager” has HORRIBLE customer service skills. I will no longer be spending my money here and hope the owner does something about this lady before she causes others not to return. I sent in a mobile order for an açaí bowl and a smoothie. My mom picked it up and ordered 2 smoothies herself. She came straight to my house, arriving maybe 20 minutes after leaving Tropical Smoothie. The 3 smoothies were liquid, they were obviously blended too long. Maybe there’s new employees, no big deal. I call and explain and was put on hold while the employee talked to the manager. She came back and said due to how much time has passed, there’s nothing that could be done. The orders were entered at 8:46 (to be picked up at 8:56) and 8:53 per the stickers on the smoothies. I called at 9:31. I did not call immediately because we were going to drink them anyways but they were just not good as liquid and cost too much to waste. I did not accept her answer. She placed me on hold to get the general manager. The manager told me the smoothies were thick when they were made and they aren’t responsible for what happens to them in the 20 minutes it took for my mom to drive to my house. I tried to explain they were complete liquid and this would not happen that quickly, I’ve literally been there hundreds of times and even order delivery and never had this issue. She would not even listen to my complaint and kept cutting me off and speaking over me. She finally said if we brought the smoothies back up there they could be remade but refused to allow me to speak stating she wasn’t going to go back and forth. I said “the customers always right” which is what I was taught working in customer service and she said “no they’re not”. Her ghetto attitude and blatant disrespect was awful. Also, my mom asked for pea instead of whey protein due to an allergy. The sticker on her smoothie said whey, half turbinado and vitamin c. So the other specifics were on the sticker but it still said whey which is unsettling for someone with an allergy. The manager said it had pea protein. I assume she made it and mentally had to remember pea instead of whey, but by not entering the order correctly this could easily cause someone to use whey as the recipe called for.

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