Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.6
560 reviews
5 stars
228
4 stars
126
3 stars
63
2 stars
51
1 star
92
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and poor customer service.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including sightings of ants and dirty dining areas.
Food Quality
While some customers enjoyed the food, many expressed disappointment with incorrect orders, cold food, and poorly made ice cream treats.
Staffing Issues
Several reviews noted that the restaurant appeared understaffed, leading to long wait times and stressed employees.
Customer Experience
Many customers expressed frustration with the overall experience, including issues with order accuracy and staff attitudes, leading to a loss of repeat customers.
- RCRhea CalderonNov 5, 20255.0Came here with my parents. No bad experience. We got the Oreo cup brownies and strawberry sundae. Service was fast.
- CTCarmen TuckerSep 25, 20251.0There were dead ants and hair in my Sprite.
- EGErin GordonSep 4, 20255.0Super nice staff. Competent and fast. All food was correct and made fresh. Ice cream was delicious. They did a great job.
- KCKristy Clark-DoskocilSep 2, 20255.0The hamburger was slightly crispy. Other than that the food and service were good plus a clean restaurant.
- BABetsye ArthurAug 16, 20251.0Never will be going back here anymore. Wait staff and service sucked along with the service. Got our blizzards were completely melted didn’t even tilt it over like they are supposed too if they would have it would have fell out on the counter it was so melted. The worst blizzard ever had from a Dairy Queen. Then their ice for their drinks wasn’t even working had to ask for ice from behind the counter. Then a family of about eight people came in and they told them they weren’t able to take their order because they didn’t have the ice cream and stuff to handle their order so they got turned down and out the door. Turned money away. Then they all acted like it pissed them off that customers came in but it wasn’t even 9 they don’t close till 10. So never will waste that money ever again. And water dripping from the ceiling all over the place also. Very poor service and everything hopefully the owners will see this really need to work on the staff in this place.
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 8021 Timberlake Rd, Lynchburg, VA 24502-2605, US.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:30 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 10:00 PM on Sunday.
What kind of food and treats does Dairy Queen Grill & Chill offer?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes & malts, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, they have a drive-thru service and outdoor seating available.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, has high chairs, is wheelchair accessible, and welcomes children.
How can I order food from Dairy Queen Grill & Chill online?
You can place an order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/18556/.
Are there any special deals available at Dairy Queen Grill & Chill?
Yes, by downloading their app you can access exclusive deals.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You can visit the Putt-Putt Fun Center for miniature golf and amusement, or explore the American Harvester antique and thrift store.
Are there convenient gas stations near Dairy Queen Grill & Chill?
Yes, Speedway and WilcoHess692 gas stations are located nearby for fueling your vehicle.
What other dining options are close to Dairy Queen Grill & Chill?
Nearby dining includes La Villa Italian Restaurant, Birrieria Toro Rojo, Biscuitville for breakfast and brunch, and Jersey Mike's Subs for sandwiches.