Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.6
563 reviews
5 stars
229
4 stars
126
3 stars
64
2 stars
51
1 star
93
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness Issues
Multiple reviews highlighted unsanitary conditions, including sightings of ants and dirty facilities.
Food Quality
While some customers enjoyed the food, many expressed disappointment with incorrect orders, cold food, and poorly made items like blizzards.
Staffing Problems
Several reviews mentioned understaffing and stressed employees, leading to a chaotic environment and poor customer experiences.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as the quality of certain food items.
- RRrandomJan 2, 20261.0DQ employees serving us did not include items we ordered on our receipt, missed items that did make it onto our receipt,put half our food in a different persons bag. Both workers were extremely rude after we said something and not only did they mess up our order, they messed up other peoples orders as well.
- LALelia AustinDec 27, 20255.0Five stars! The service at this Dairy Queen is incredible. The staff is so personable, friendly, and impressively fast. It’s rare to find such a welcoming team—thank you for the great service!
- SCS & CDec 3, 20253.0We ordered a cake online two days ahead of time but when we showed up, it still wasn't ready. Apparently they did not get the order. The guys were good about it though and made us one... We just had to wait.
- RCRhea CalderonNov 5, 20255.0Came here with my parents. No bad experience. We got the Oreo cup brownies and strawberry sundae. Service was fast.
- CTCarmen TuckerSep 25, 20251.0There were dead ants and hair in my Sprite.
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 8021 Timberlake Rd, Lynchburg, VA 24502-2605, US.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:30 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 10:00 PM on Sunday.
What kind of food and treats does Dairy Queen Grill & Chill offer?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes & malts, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, they have a drive-thru service and outdoor seating available.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, has high chairs, is wheelchair accessible, and welcomes children.
How can I order food from Dairy Queen Grill & Chill online?
You can place an order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/18556/.
Are there any special deals available at Dairy Queen Grill & Chill?
Yes, by downloading their app you can access exclusive deals.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You can visit the Putt-Putt Fun Center for miniature golf and amusement, or explore the American Harvester antique and thrift store.
Are there convenient gas stations near Dairy Queen Grill & Chill?
Yes, Speedway and WilcoHess692 gas stations are located nearby for fueling your vehicle.
What other dining options are close to Dairy Queen Grill & Chill?
Nearby dining includes La Villa Italian Restaurant, Birrieria Toro Rojo, Biscuitville for breakfast and brunch, and Jersey Mike's Subs for sandwiches.